Lord & Taylor Customer FAQ

We're sorry to hear about the delay in receiving your order. However, without access to Lord & Taylor's database, we are unable to help with specific order issues. As general advice, delays may occur due to unforeseen circumstances or high demands. Usually, orders take 5-7 business days to be delivered, but this may vary. Please ensure to check your email for any dispatch or delay notifications from Lord & Taylor. If you haven't received any update regarding this situation, it's advised that you reach out to Lord & Taylor's customer service directly for more accurate information about your order status.

Yes, Lord & Taylor does offer a variety of dresses that could be suitable for a wedding. However, they do not have a specific wedding dress collection. They sell a wide range of dresses which can be fit for various occasions including wedding ceremonies. Please remember, the availability of certain styles and sizes can vary depending on the location and season.

We're sorry to hear that you have not received your Lord & Taylor order. There could be several reasons for this. It may be that your order is still in transit, as shipping times can vary. Alternatively, there could have been a delay or issue with the logistics or courier company. You can check the status of your order by logging into your Lord & Taylor account online and going to the 'Order History' section. If there's a tracking number, use that to see where your package is currently. If your order status is 'delivered' but you don't have the package, I recommend reaching out to the courier service for a possible solution.

We're sorry, but we can't provide specific contact information. However, Lord & Taylor has a standard returns policy and if you returned your dresses within the return window, and they were in good condition, you should receive your refund automatically. If it's been a while and you haven't received your refund, it's best to reach out to Lord & Taylor's customer service directly for assistance. They should help you sort out any issues with your return and ensure that you receive your refund.