A:Press 1 for English (or 2 for Spanish), enter 19-digit card number, listen to account balance and menu options, press 5, listen to menu options, and press 5 again.Our free phone can also navigate phone menus to get a live human at Lone Star for you.
Q:
Does Lone Star offer 24 hour customer service?
A:Yes! This call center operates 24 hours a day, 7 days a week.The least busy day is Sunday, and the most busy day is Thursday.
Q:
How long will I wait on hold?
A:The average hold time is 4 minutes.The longest hold times are on Thursday, and the shortest are on Monday.You can skip the hold time for free.
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for Lone Star below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this Lone Star phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 1 for English (or 2 for Spanish), enter 19-digit card number, listen to account balance and menu options, press 5, listen to menu options, and press 5 again.
Below are some clips we've found from Lone Star's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Welcome to the Lone Star help desk.
For English, press one.
For questions regarding stolen benefits, press one.
To access your card account for balance, If you think your SNAP benefits were stolen, you may be eligible for replacement benefits.
To learn more, go to h h s dot texas dot gov slash e v t fraud or your local HHSC benefits office.
If you need a new Lone Star card, stay on the line to report your card as stolen.
Hear that again."
Excerpt from a call with Lone Star
Friday, January 12, 2024 3:33 PM
They may ask you to enter information with the dial pad
"Welcome to the Lone Star help desk. For English, press one.
Please enter your nineteen digit Lone Star card number."
Excerpt from a call with Lone Star
Tuesday, August 27, 2024 4:27 PM
What are the hours and when should I call?
Lone Star operates the call center for this 800-777-7328 phone number 24 hours, 7 days.The short answer is that you should call on a Monday.This observation and the following section are based on analysis of a sample set of 765 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the Lone Star call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Lone Star phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Lone Star staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Lone Star is Sunday.The most busy day to call is Thursday, which averages 123% more phone calls by comparison.Again, this is based on a sample of 765 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Tue
Wed
Thu
Busiest
Fri
Sat
The shortest wait on hold
We measured the shortest hold times to be on Monday.The longest wait in the queue on average occurs on Thursday.
In summation, the best day to call Lone Star is Monday.It isn't the least busy day, but the fact that hold times are shortest combined with it being on the busy side tells us that Lone Star staffs up on Monday to handle the higher call volume, and that makes it the best time to call.
Why Customers Call Lone Star
If you have time to do a bit of reading before you call Lone Star, we recommend you read over some of our problem-specific articles.
Lone Star is a renowned and widely trusted brand that specializes in providing high-quality, authentic Texan cuisine. With a passion for the rich flavors and culinary traditions of Texas, Lone Star has established itself as a premier destination for both locals and visitors alike. Our menu showcases a diverse range of mouthwatering dishes, including perfectly grilled steaks, sizzling fajitas, flavorful burgers, and hearty Tex-Mex favorites. We take pride in sourcing the finest ingredients and ensuring every dish is prepared with skill and attention to detail. Whether you are craving a classic Texas BBQ experience or seeking a vibrant atmosphere to enjoy a delicious meal with friends and family, Lone Star promises an exceptional dining experience that embraces the heart and soul of Texas cuisine.
Yes, Lone Star is available in most areas across the country. We strive to make our services widely accessible and have expanded our coverage to reach as many customers as possible. However, due to certain geographical limitations or infrastructure constraints, there might be a few areas where Lone Star is not currently available. To determine if Lone Star is available in your specific area, please visit our website or contact our customer support team. We are constantly working towards expanding our coverage footprint to ensure more people can benefit from our reliable and high-speed internet services.
Yes, you can easily access your Lone Star Bank account online. We provide a user-friendly online banking platform that enables you to manage your account from the convenience of your home or anywhere with internet access. Once you have enrolled for online banking, simply visit our website and log in using your unique username and password. Through our secure portal, you can view your account balances, monitor transaction history, transfer funds between accounts, pay bills, set up alerts, and even apply for additional banking services. Our online banking platform prioritizes the security and confidentiality of your information, utilizing advanced encryption technology to protect your personal and financial data. With Lone Star Bank's online banking, banking has never been easier or more convenient.
Click the link above to get answers to just about any Lone Star customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Lone Star, and their purpose. Are any of these similar to the reason you are trying to call?
Food stamp card issue: "I had was approved for emergency food stamps yesterday."
- From a call lasting 5m 36s , Sep 21, 2024 5:08 PM
Information about why customers call Lone Star is extracted from issues that customers have reported to GetHuman.
This is Lone Star's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Lone Star agent. This phone number is Lone Star's best phone number because 1,104 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-777-7328 include Where to buy, Complaint, Safety concern, Returns, Product information and other customer service issues. Rather than trying to call Lone Star first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone. In total, Lone Star has 1 phone number. It's not always clear what is the best way to talk to Lone Star representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Lone Star. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Lone Star. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.