LinkedIn Customer Service Issues

Archive 58

The following are issues that customers reported to GetHuman about LinkedIn customer service, archive #58. It includes a selection of 20 issue(s) reported May 15, 2019 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
Earlier today, my LinkedIn account got restricted. I submitted electronic copies of my driver's license as requested. However, I am currently unable to check the status of my account due to the lockout. It is essential for me to communicate with my connections. I am unsure of the reason for the restriction, and this situation is causing me frustration. I seek guidance on how to proceed. Case: [redacted]72.
Reported by GetHuman-garybb on बुधवार, १५ मई २०१९, शाम ७:१७ बजे
Hello, I have a question about my privacy settings on LinkedIn. I am trying to make my profile more private. I want it to be restricted not only from people without LinkedIn profiles but also from those who do have profiles until they become my connections. I have been attempting to do this for a while now without success. My sister tried searching for me, and despite having everything set to private, she could still see all my information, including the fact that I will be attending law school in August. I value my privacy greatly and want only my picture, interests, headline, and languages to be visible. I wish for my education, experience, and awards to only be visible to those with whom I am connected. I appreciate any help you can provide to resolve this matter and allow me to manage my profile more effectively. Thank you for your time and consideration. I look forward to your response. Best regards, M.E.
Reported by GetHuman-mmebadi on गुरूवार, १६ मई २०१९, सुबह ५:५५ बजे
Hello, I need help with a problem regarding LinkedIn caching old images from our website. The LinkedIn button on our landing page is still showing the old image despite us updating it multiple times. This issue persists when sharing the link on LinkedIn directly. I contacted Aventri support, and unfortunately, they were unable to provide a solution. According to Chris Dachtler from Aventri, LinkedIn controls the image pulled, and it seems to be cached on their end. I appreciate any assistance you can provide to resolve this matter and ensure the updated images display correctly on LinkedIn. If needed, I can provide screenshots comparing the old and new images. Thank you, Liezel
Reported by GetHuman-liezelm on शुक्रवार, १७ मई २०१९, दोपहर १२:२० बजे
I have been requested to send money by an individual claiming to be in the USMC and having a LinkedIn account. I need assurance that the payment cannot be traced back to me if this individual turns out to have a legitimate account. Despite receiving emails from @usmc.mil, the profile seems suspicious as searches yield no results. I hope you can help verify if the account is legitimate. I am feeling cautious and seek your assistance. Kindly confirm the validity of this account. Your prompt response is crucial due to undisclosed reasons. I greatly appreciate your help. I have been a member for many years - Pam G. Please contact me at [redacted] with your findings. Your help is invaluable to me.
Reported by GetHuman-pgalish on शुक्रवार, १७ मई २०१९, दोपहर ३:४१ बजे
Hello, I am experiencing difficulties with my premium subscription and I am seeking assistance. Last month, I renewed my subscription to the premium program for a project, but I found little value in the product for my needs. Therefore, I chose not to renew my subscription for the upcoming months. On the renewal date, I did not have the required 54 euros on the card used for the subscription, which prevented the charge. This prompted me to remember to cancel the subscription manually. I visited your help page to find instructions on canceling the premium subscription. Unfortunately, I could not locate the "cancel subscription" button mentioned in the guide. I suspect this may be due to the failed previous charge. As I did not want to continue using the premium service, I left the subscription as it was. Today, three days later, I was charged once more, and this time the payment went through as I had enough funds. Since I am unable to remove my registered card or cancel the subscription, I kindly request that you cancel it for me, remove the premium tools, and refund the latest charge. Thank you in advance. Robin
Reported by GetHuman2940769 on शुक्रवार, १७ मई २०१९, शाम ५:५९ बजे
Hello, I am in need of assistance. LinkedIn has been valuable, but I recently found employment, leading me to attempt canceling my premium service. However, I encountered issues accessing the website three times. The page times out, preventing me from submitting a support ticket. Despite my efforts to cancel and contact support, my account was charged again today. As I currently do not require the service, I kindly request a refund and swift cancellation of my account. I have tried reaching out via phone ([redacted]) and your LinkedIn line without success. Your prompt help is greatly appreciated. Thank you - Jennifer Z.
Reported by GetHuman-jzanotto on शुक्रवार, १७ मई २०१९, रात ८:२७ बजे
I have noticed that my contact information was obtained by LinkedIn without my explicit consent. While I understand the purpose of growing the network, I did not authorize the use of my contacts. I kindly request that you remove the contacts immediately, especially those that are personal such as my deceased mother and granddaughter. I appreciate your prompt attention to this matter. Thank you, Danny Wall
Reported by GetHuman2949166 on रविवार, १९ मई २०१९, दोपहर २:४९ बजे
Subject: Assistance needed with Premium Business Account on LinkedIn Dear Jeff, I hope this message finds you well. I am reaching out to you regarding some challenges I have encountered with setting up my Premium Business Account on LinkedIn and the difficulties I have faced in contacting their support team. In a nutshell, I initially signed up as a private home-based tutor and unintentionally upgraded to a Premium account through a free trial offer that I thought would be fitting for my business needs. Upon realizing the annual fee of £[redacted] deducted from my bank account, I immediately tried to cancel and requested a refund for the service I have barely used. Unfortunately, all my attempts to reach out to LinkedIn's support team have been met with automated responses, leaving me without a resolution. I am kindly requesting a refund for the charged amount and seeking confirmation of this transaction from an actual person to address my concerns promptly. I appreciate your help in resolving this matter without the need for further escalation and look forward to your prompt assistance. Thank you, Deborah S.
Reported by GetHuman2950002 on रविवार, १९ मई २०१९, शाम ६:१३ बजे
I was charged for LinkedIn Premium features (Recruiter Lite) even though I had just started the trial and hadn't used it. When I subscribed to the premium feature a month ago, it assured me that I would receive an email notification before the free trial ended so I could cancel if needed. Unfortunately, I didn't receive any email, and now I have been charged Rs. [redacted]. My free plan was supposed to end on 20 May, and on that same day, LinkedIn deducted the amount. I'm requesting a refund, as I never received any prior notification about the deduction. I have attached an image of the purchase history from LinkedIn as evidence. I have already canceled my plan. Please investigate this issue and facilitate a refund promptly.
Reported by GetHuman-jaysukhk on सोमवार, २० मई २०१९, सुबह ७:०२ बजे
I've been browsing profiles a lot recently and received a security check due to potential bot activity or excessive resource usage, which is understandable. However, I am unable to complete the security check as the page keeps loading every time I try to log in, even when attempting to seek help. No alternative contact method or captcha is provided, just a continuous loading screen prompting me to do the security check. Refreshing the page occasionally changes the language from English to French but the security check never progresses. I would appreciate the opportunity to successfully complete the security check.
Reported by GetHuman-luciled on सोमवार, २० मई २०१९, सुबह ७:४७ बजे
Business Page: Nordic Bulk Campaign Manager, Account ID: [redacted]34 We have paid for ads that should have ended previously. In LinkedIn Talent Solutions under Job Recruiter: The Prosjektutvikler job closed on December 5th according to my Recruiter Manager, but we are still being charged for it. The Digital Markedsfører job ended on January 28th, yet we continued to be billed for it. Campaign Manager Ad: MDS - Resirkulering: CID: [redacted]56 One of the ads is labeled "creative in review," with no NOK spent and no analytics available. The other ad is marked as closed, but we are still receiving invoices. We need to halt all these ads and request refunds for the periods after they were supposed to end. How can we proceed with this request? Best regards, Thomas S., CMO at Nordic Bulk
Reported by GetHuman2952403 on सोमवार, २० मई २०१९, सुबह ९:०८ बजे
I was charged for LinkedIn Premium features (Recruiter Lite) after just starting the trial and not using it. When I subscribed to the premium feature a month ago, it assured me of sending an email notification before the free subscription ended so I could cancel if needed. However, I did not receive any email and was charged Rs. [redacted] without warning. The last day of my free plan was on May 20th, and that same day LinkedIn deducted the amount. I am requesting a refund for this charge and would appreciate your prompt attention to this matter.
Reported by GetHuman-jaysukhk on सोमवार, २० मई २०१९, सुबह ९:४१ बजे
Earlier today, I reported a suspicious profile on LinkedIn that appeared to belong to a person named "Daniel Wood." The individual was engaging in what seems to be LinkedIn Scam #3 as outlined on the website. After being invited to connect two days ago, the scammer initiated a conversation with me the following night through LinkedIn messaging. The tone quickly turned personal and somewhat romantic, with the excuse of wanting to know me better based on my photo. Interestingly, during our chat, the number of connections on the profile increased from 62 to 75, indicating the scammer was actively engaging with multiple professional women. The fact that all connections were hidden raised more red flags. The scammer made several mistakes, including using an attractive photo and displaying poor English skills, suggesting it might be someone not fluent in the language. Upon suggesting we move the conversation to WhatsApp, I offered to call the provided number, but he declined. Eventually, I gave out my number due to my unfamiliarity with the app. Upon further investigation, I couldn't verify any details about the supposed profession and family of "Daniel Wood," leading me to suspect identity theft. I've collected various evidence, such as screenshots and email messages, that might be useful in identifying the scammer. Subsequently, I received a suspicious email posing as Microsoft that my antivirus software blocked. I plan to continue engaging with the scammer to understand their intentions better. If you need more information or evidence, feel free to reach out. This situation could potentially harm many people, so I'm willing to assist in any way I can.
Reported by GetHuman2952622 on सोमवार, २० मई २०१९, दोपहर १०:३८ बजे
We need assistance removing individuals falsely claiming to work for our company. Attached are the names and links. Please inform me via my email [redacted] once this is resolved. Sam Futerman - no longer with the company. Martin Piers - no longer with the company. Maura Watson - no longer with the company. Jun Lee - no longer with the company. Claudia Patricia Bracho Chacin - never worked with us, likely confused with another company. Jose Betancourt - never worked with us, likely confused with another company. Jenny Gabriela Arvelaez Rodriguez - never worked with us, likely confused with another company. Fabiola Sevilla - never worked with us, likely confused with another company. Vinny Maharaj - never worked with us, likely confused with another company. We do not have an office in Venezuela. Any individuals associated with us there are not part of our company. Members not visible on the linked page are also not part of our company. [redacted]
Reported by GetHuman2954339 on सोमवार, २० मई २०१९, दोपहर ४:०३ बजे
I canceled a free trial, but have been charged for the last five months without receiving any billing emails until today. I am upset because I only received a billing email for the 'free' trial month but none after that. I demand a full refund for the past five charges or, at the very least, for the following four months. I would have canceled immediately if I had known about the charges. Upon reviewing my account, you will see that my employer covers the recruiter expenses, so I should not be paying for the recruiter lite service that I have never used.
Reported by GetHuman2958519 on मंगलवार, २१ मई २०१९, सुबह ९:३२ बजे
I have been charged for the last five months for Recruiter Lite, which I canceled at the end of the free trial. I received an email billing receipt for my "free" trial but have not received any billing receipts since then. I only discovered the charges when checking my online banking as I have not used Recruiter Lite at all, given that my company, Sthree, already pays for a recruiter service. This situation feels deceitful since I didn't receive any other billing receipts apart from the free trial one. I am frustrated by the lack of communication and the absence of a contact number. If I do not receive a refund, I will have to seek legal advice.
Reported by GetHuman2958519 on मंगलवार, २१ मई २०१९, सुबह ९:३९ बजे
Hello, everyone. I noticed that a charge of R700 was deducted from my bank account last night. I accidentally purchased the premium package on LinkedIn without realizing it. I am the main provider for my family, and my husband is currently unemployed. Unfortunately, my phone was malfunctioning, preventing me from deactivating the free trial of the premium package on LinkedIn. As a school teacher who seldom uses the site, neither the premium package nor the regular account would be of use to me. I kindly request a refund as this was an unintended purchase. The financial strain is significant due to my husband's unemployment and my role as the primary earner. I hope my situation is understood, and my request for a refund is granted. Thank you for your understanding. I am still learning to navigate smartphones. Thank you, Sue-Anne.
Reported by GetHuman-assamsue on मंगलवार, २१ मई २०१९, दोपहर १०:३७ बजे
Hello, I posted a two-week job ad for our NGO on LinkedIn, but there was an issue with the automation which led to an excessive amount being charged. We are a small NGO in Brazil with a limited budget, and despite my intention for the ad to only run for the job vacancy period, it continued beyond that, resulting in unexpected charges. The position was filled in early May, the ad on Recruitee was closed, but LinkedIn kept charging us, including a recent substantial charge. I am seeking a refund for the excess amount charged, as it is impacting our operational budget. The platform's complexity can mislead users into believing their ads are limited, only to face unexpected fees later on. I look forward to your prompt response.
Reported by GetHuman-enricadu on बुधवार, २२ मई २०१९, रात ९:५६ बजे
I have unfortunately been a victim of wire fraud by one of your members who has now deleted their account. I am reaching out to ensure that all messages exchanged between us are saved for legal purposes. The individual in question is Aileen Willoughby from Omaha, Nebraska, who identified herself as a bitcoin manager and trader. The fraudulent activity involves a significant sum of $56,[redacted] that I have paid without receiving the promised services. I am working with the US attorney's office to pursue legal action. Please assist me by preserving the messages related to this account. You can reach me at [redacted] or via email at [redacted]. Thank you for your attention to this matter.
Reported by GetHuman2967781 on बुधवार, २२ मई २०१९, रात १०:२६ बजे
I am disappointed that your customer service number offers only automated options with no way to speak to a human. When I try to apply for jobs on your site, it redirects me to various other websites, some not in English, making me unsure if I am actually applying. I used to apply directly through LinkedIn and do not understand why this is no longer possible. I am aware of the changes to your site, offering many paid options, but as I am struggling financially, I cannot afford these. If direct applications are no longer supported, please provide instructions on deleting my LinkedIn account as I may choose to leave. Thank you.
Reported by GetHuman2672405 on शुक्रवार, २४ मई २०१९, दोपहर १२:४३ बजे

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