LinkedIn Customer Service Issues

Over a decade ago, I deleted my LinkedIn account after multiple attempts. Recently, it came to my attention that despite my efforts, my profile still appeared to 30 contacts I had authorized. A person mentioned that my profile seems outdated. I feel frustrated about this misrepresentation as I intentionally left LinkedIn. Is legal action necessary to address this issue, or can we find a solution without involving a lawyer?

I have been receiving connection requests via email that seem to be from LinkedIn members, but when I try to view their profiles, there is nothing to view, so I believe they are spam emails. Yesterday, I received a connection request from Nicholas Moreno, which did have an actual profile attached. After accepting the request and exchanging messages, the conversation now only shows as a LinkedIn member instead of Nicholas Moreno. Furthermore, the name does not appear in my connections list. Another similar request from a random person was also ignored. I am worried about my account security and wondering if these could be attempts to hack into my account. Thank you for looking into this matter.

I was not informed about the free trial ending before being charged. Payment through PayPal was reportedly declined for the first attempt, yet $[redacted].37 was deducted from my bank account, triggering a second charge of the same amount. I did not intend to sign up for a 1-year premium account, only using the service briefly for school. I request a refund promptly as I was charged unexpectedly, causing financial strain with rent due soon. I seek a refund for both charges, understanding if only the second one can be processed due to being double charged.

I recently signed up for a free trial of LinkedIn Premium to assist in my job search. While focused on other search methods, I wasn't receiving any job leads from LinkedIn as expected. I later realized I had been unknowingly subscribed to a business-level LinkedIn Premium account for $59.99 per month through Apple iTunes, a third-party service. I was not receiving any benefits from this subscription, and only discovered these recurring charges upon reviewing my bank statement. After canceling the subscription, I contacted Apple to verify the charges and attempted to seek a refund from LinkedIn, but was informed that third-party purchases could not be refunded by LinkedIn. I am looking for assistance in adjusting the charges for a service I did not use. Thank you.

I subscribed to the Premium version for one month in June [redacted] while I was hiring. I made sure to cancel my Premium account before the second month's charge. This means I ceased using the service in July [redacted]. Today, I was surprised to receive an email requesting an update of my credit card information for the payment of my Premium account. To clarify, I canceled my account in July [redacted]. However, it seems Linkedin is attempting to charge me without my consent. Is this a tactic to keep customers paying for unused services? When we choose to cancel, why is there potentially a hidden additional step? I am disappointed by this situation and would like a refund if necessary.

Hi, I recently changed jobs and realized that my previous employer's LinkedIn Recruiter account was still active when I began my new position. I unknowingly sent out 50 InMails for a new project yesterday before being notified that my previous employer might have canceled my access. Now with my new employer, I have access to LinkedIn Recruiter again but I am unable to view the project or sent messages. I am unsure if the messages I sent were delivered and if they need to be resent. When I check my clients' profiles, I do not see any sent messages, which may be due to my new account. Can you assist me in resolving this issue? Additionally, I have a question regarding the number of InMails I can send at once through a project on LinkedIn Recruiter. Thank you, Amy.

Good evening, I have sent three emails over the past 3 months and have not received a single reply. You withdrew £[redacted] from my account over the last four months without my authorization. I can provide specific dates if necessary. I checked my LinkedIn account and have not made any premium purchases or add-ons since last year. I cancelled it myself, and when I log in, I see the option to reactivate, indicating it's not currently active. I don't understand why you are deducting money from my account. I request a reimbursement promptly, as I will escalate to a dispute if not resolved. Taking money without consent is unacceptable, and I will take legal action if it continues. Please acknowledge and respond to my email soon, as my previous attempts were ignored. Thank you, JSM

Subject: Assistance Needed to Reinstate LinkedIn Account Hello LinkedIn Customer Support Team, I recently had my account restricted and suspect it might be due to a sudden increase in my network contacts. I've been actively seeking employment following a layoff on April 5, [redacted], and was advised to have over [redacted] contacts to be visible to recruiters. Over the Memorial Day weekend, I updated my profile with a professional headshot and reached out to contacts from the past decade to connect on LinkedIn, resulting in my network exceeding [redacted] contacts. I understand the importance of pacing the growth of my network moving forward and aim to have over [redacted] contacts by the end of [redacted]. I plan to subscribe to LinkedIn's Premium Service as well. I genuinely value LinkedIn as a professional platform and request the immediate reinstatement of my account, as it is integral to my job search. I rely on it for networking and have it listed on all my professional documents. Thank you for your understanding and assistance. Best, Bilal (Bill) K. [redacted] Email: [redacted]

My LinkedIn account under either [redacted] or [redacted] was locked and subsequently terminated about 2 years ago. Despite having a Premium account and paying $29.99 per month since [redacted], I haven't been able to access my data or reach out to anyone from LinkedIn for assistance. I attempted to create a new account recently, hoping to regain access to my contacts and information. However, I have been unsuccessful. I still wish to use the new account, but I also want my previous data restored and acknowledgment for the Premium payments made over the years without being able to access my account.

My LinkedIn account has been hacked, and despite numerous complaints to customer support, I received instructions that have not resolved the issue. I am unable to access my primary email as it has been set as the hacker's primary email. Resetting my password is impossible due to the login issue. After two stressful weeks and multiple emails to customer service, my request to close the account citing fraudulent activities was rejected. I have been a victim of fraudulent messages and scams sent using my profile, and I am deeply concerned about the hacker's continued actions. As a lawyer, I urge LinkedIn to tighten security measures to protect members. I want to close my account promptly to mitigate further damage. Thank you for your attention to this matter. Please note: Primary email: [redacted] Fraudster emails: [redacted], [redacted]

I have been waiting for LinkedIn to respond to my question. I have a LinkedIn recruiter account, and when I run a search query, for example, "Controller", search results show 115k. However, the results only go up to page [redacted], with 10 people per page, totaling only 1k results. This means 114k results are missing. I am curious to know where my missing results are, especially when the page implies there should be 115k. I would appreciate an explanation on how to resolve this. Otherwise, I am quite disappointed with this misleading information.

I had a 30-day trial of the premium service. I have been a member for 10 to 15 years. I thought I had until today to cancel. Unfortunately, the email associated with my account is full, so I didn't receive any notifications. I used my wife's debit card for the trial, and she noticed the charge of $65.84. She was upset because she didn't authorize it. The last 4 digits of the card are [redacted]. The bank suggested we ask you to reverse the charge before disputing it. If you can't, my wife will have to dispute it officially. Please contact me at [redacted] for further communication. The unverified email linked to the account is [redacted] Thank you for your service over the years. Keith Merritt.

I have been receiving numerous emails about a free trial. Please deactivate any ongoing free trial on my account. I have contacted your team before requesting to opt-out of the free trial and ensure it is disabled on my account; additionally, I do not wish to receive these notifications. The first encounter I had with a free trial was unpleasant as an amount was deducted from my bank card for a whole year without prior notice. While I acknowledge your disclaimers, the practice of charging without the user's final confirmation is highly frustrating to me. If necessary, please review my email correspondence with you and ensure that no free trial is active on my account. Thank you for your attention to this matter. Agate M.

I signed up for your one-month premium service trial, but when I tried to cancel before the month ended, your website wouldn't allow it. I attempted multiple times without success. This defeats the purpose of a "free" trial if I can only cancel after payment is deducted. I am now short on rent money and will incur overdue charges. I urgently need a full refund to ensure I can pay my rent today.

I am seeking clarification regarding the refund policies displayed on your help page. It states that customers in Denmark or the Netherlands can have their subscription canceled with a one-month notice and receive a refund for the remaining subscription period. Also, EU citizens have the right to a full refund within 14 days of starting their subscription. As an EU member residing in the Netherlands, I meet both conditions for a refund. I am now requesting a refund for my premium account fee. During signup, I was assured that I would receive an email notification before the end of the free trial period to cancel if I didn't want to be charged. However, I never received this email. This failure on LinkedIn's part led to an unfair charge of €30 the following month. I did not use the premium services, making this charge even more unreasonable. While €30 may not be significant for a company like LinkedIn, as a student without a job, it presents a significant challenge to pay for an unused service.

Dear Sir, I am Saravana balaji from India, and my mobile number is +[redacted]22. I am writing to report an issue regarding a payment I made to a consultancy listed on your job portal under the name of Lima flyoverseas. This consultancy posted job opportunities for immigration services and visa services abroad. I applied for a job through them and paid [redacted]/- rs as requested. However, after making the payment, I did not receive any response despite my numerous attempts to contact them via mobile and landline phone. I urge you to take immediate action as such fraudulent activities raise concerns about the credibility of both your platform and professional job portals like LinkedIn.

My email account [redacted] linked to LinkedIn was hacked, and I deleted the email. I'm struggling to access my account. Since getting married, I have a new last name and email - [redacted] I may have attempted to switch to another email [redacted] as well. The constant technical issues and account lockouts are confusing. I recently logged in but couldn't change the email. I need help to quickly resolve this and apply for a job. Can I speak with someone to assist in real-time? Please help.

Hello, I upgraded to premium yesterday to see who viewed my account. However, even after activating the premium features, I was unable to view those who had set their accounts to private. If I had known that I would not be able to see anonymous viewers, I wouldn't have upgraded. I rarely use LinkedIn, as evident from my activities. I purchased the premium solely to see who viewed my account. Since this was not made clear by LinkedIn, the premium service seems misleading. I would appreciate it if you could refund the full amount to my account. I made the payment yesterday and promptly cancelled the premium subscription upon realizing I couldn't view anonymous accounts. The cancellation was done yesterday. Regards, Nina

As an executive recruiter, I had limited experience with LinkedIn until June of last year when I decided to try LinkedIn Premium for unlimited access to members. Initially, I chose the month-to-month plan but was unexpectedly charged $[redacted] for a year in July [redacted]. While I've appreciated the tool, my account was suspended due to exceeding invitation limits despite having over 2,[redacted] connections. This restriction was not clear when I signed up, and it's affecting my ability to expand my network and fulfill client needs. The reasons for the restriction were not adequately explained and the offered suggestions were not helpful. The situation is causing financial strain on my company, and I am requesting resolution to resume my work efficiently.

Good Morning, I signed up for a free trial of LinkedIn Recruiter a month ago, mistakenly thinking it was a platform for candidates. I later discovered it's for recruiters. Despite attempting to unsubscribe, I was charged $[redacted] today. I've unsubscribed again, set for July 1, [redacted]. Could you please refund the June charge and cancel my subscription immediately? I believe it was an error on my end. I would appreciate your assistance since I am not a recruiter. Thank you, Tina S. [redacted] [redacted]