Lazada is not responsive on dispute case!

GetHuman4125457's customer service issue with Lazada from December 2019

Help with my Lazada issue
The issue in GetHuman4125457's own words
Was trying to return item but seller rejected saying the item is the same so they rejected it and cleo suggested to file a dispute case, which I did. ... The item I received is not what is advertised, Filed a dispute case but no progress, contacted lazada multiple times no answer. Order **************** package **. Its pass the return. What to do? Also seller rejected return request and keep on insisting its the same item. Now, what I want is to return the item and get my refund!
This is really FRUSTRATING as I tried the help center and followed the instructions in order for me to get an update on my dispute case. Done that multiple times because Im worried I will not get my refund if its pass the return deadline but now its already pass the * days and I don't know what to do anymore!
I want to get my money back and give me something for the incovenience this caused me from the day the item was delivered.
I am a good costumer because I order a lot from lazada and this is my first time to file a dispute case against a seller. I also give reviews to sellers. I've been ordering for quite some time now.
Tried lazada help center but it did not give me the proper answer!
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Lazada

Its a rubber scraper, its white and long in the picture but what I received is colored small ones which I can't use for heavy duty mixing!
Customer service issue
Reported by GetHuman4125457
Dec 20th, 2019 - a year ago
Not resolved
Seen by 6 customers so far
Similar issue to 1547 others
0 customers following this
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Timeline

GetHuman4125457 started working on this issue
Dec 20th, 2019 12:33am
GetHuman4125457 shared this issue with your circles on Google+
Dec 20th, 2019 12:48am
GetHuman4125457 indicated the issue is not fixed yet.
Dec 20th, 2019 12:50am
GetHuman4125457 shared this issue with friends on Facebook
Dec 20th, 2019 12:52am
GetHuman4125457 shared this issue with others over email
Dec 20th, 2019 12:53am
GetHuman4125457 indicated the issue is not fixed yet.
Dec 20th, 2019 6:44am
GetHuman4125457 indicated the issue is not fixed yet.
Dec 21st, 2019 3:58am
GetHuman4125457 indicated the issue is not fixed yet.
Dec 21st, 2019 3:58am