I had an account months ago that I cancelled. I now wish to try premium service but don...
GetHuman5876325's Account Access issue with LastPass from March 2021
Help with my LastPass issue
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Top Tip from another customer
If you're having issues with a password, try resetting it using your email address (be sure to use the correct spelling). Click "Forgot Password" under the login, then follow the prompt. You should have the option to reset with your phone number.
The issue in GetHuman5876325's own words
Establish my new account and start up using Family Premium LastPass. ... I had an account months ago that I cancelled. I now wish to try premium service but don't remember the password. When I try to recover the password I get a message that something is wrong (it dosn't say what). The same thing happens when I try account recovery.
I can't either change the original password or go through account recovery without getting a message that something (unspecified) is wrong and being stuck on that page in the sign-in procedure
Someone helping me walk through the (create new) * (log in to old) account.
I am looking on myself as a new customer but the process has labeled me as a former customer who is still part of the base.
Only as far as the online (forgot password) or (account recovery) procedures led me.
I have an issue with LastPass too
How GetHuman5876325 fixed the problem
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