Can't verify my identity because it's locked behind a randomly generated password

GetHuman-mateinor's Service problem issue with LastPass from April 2019

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Help with my LastPass issue
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The issue in GetHuman-mateinor's own words
Log-in ... I had to format my computer, and I got the "unknown device" error on log in, prompting me on verifying my identity by clicking a link sent to my email, one teeny-tiny problem, my email has a randomly generated password that I keep in the said account which I cannot access. Could you guys send me a one time password or something to get my email and all of my other accounts back?
How could I verify my **** identity if my email address has a randomly generated password they have?
By offering some kind of solution for this problem, which happens regularly, just Google it!
I wasn't a customer for a long time, but I didn't expect to be stuck like this
Can't really do anything else
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LastPass

LastPass
Service problem issue
Reported by GetHuman-mateinor
Apr 24th, 2019 - 2 years ago
Not resolved
Seen by 5 customers so far
Similar issue to 687 others
0 customers following this

Timeline

GetHuman-mateinor started working on this issue
Apr 24th, 2019 9:16pm