I am checking that you folks have received this email!***From: Dave Wylie ******@***.co...

GetHuman5887872's Repairs issue with LG Electronics from March 2021

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The issue in GetHuman5887872's own words
I am checking that you folks have received this email!***From: Dave Wylie ******@***.com* *Sent: Wednesday, March **, **** *:** PM*To: *****@***.com*Subject: LG Refreigator****Sent from Mail for Windows ***Wednesday, March **, *****LG Electronics Corporate Office Headquarters USA ***** Sylvan Avenue*Englewood Cliffs, NJ ******Corporate Phone Number: *-***-***-*****Sirs:*Wednesday, March **, ****: The problem with the LG Refrigerator Ice Maker was a missing ***** on the left side freezer drawer slide in rail that was removed when the freezer drawer was removed along with the doors to get the unit into our home during installation. This ***** was never replaced and because the ***** was missing, this allowed the freezer drawer to sag and not fit*close the seal tightly at the top. The repairman found this problem in less than * minutes but still charged me $**.** which is the minimum for a service call. I have spent many hours trouble shooting and many emails to LG about this problem which was resolved by replacing one missing ***** in less than ** minutes.*FYI:**Wednesday, March **, ****: I know what is wrong with our LG refrigerator ice maker. When the LG refrigerator was delivered the * doors and freezer drawer had to be removed to get the unit through the front door of our home. When the freezer drawer was reinstalled the freezer drawer seal is tight at the bottom and loose at the top. This allows condensation to form on the ice maker unit and after a while the ice maker freezes up and stops working. I have scheduled a refrigerator repair man to fix*adjust the freezer drawer on Wednesday *********.**Please forward this email to all concerned at LG. I have tried over & over to get this problem resolved through LG customer service! Reference the following data.** * * ** *** * * ** * *Hi Dave, your appliance repair appointment has been booked. * * * * * * *APPOINTMENT DETAILS* * * *ADDRESS * ***** Wicklow Dr, Cary, NC *****-**** ** * *PRO ARRIVAL TIME * *Wednesday, March **, ******:**PM - *:**PM ** * *WORK TO PERFORM * *- Refrigerator*- LG*- Refrigerator bottom freezer drawer does not seal right at the top and needs to get repaired*- Model: LFCS*****D *Lanline (***) ***-**** ** ** * * *DETAILS ABOUT YOUR SERVICE * ***A diagnostic of $**.** may apply and will be credited back if you choose to move forward with the recommended repair. * ***Once onsite, your Appliance Pro will create an estimate for all work to be done, which you must authorize before work begins. * ***Appliance Pros will attempt to complete repairs on the day of the appointment, but a future day follow-up may be required to order parts and complete the repair. * ***Listed repair prices do not include materials, which will be priced separately on your estimate. *** * *CHECK APPOINTMENT STATUS ** * * * * * *REMINDER: DON'T PAY THE PRO CASH.*ALL PAYMENTS MUST BE MADE THROUGH THE ProConnect PLATFORM.*ANY CHECKS MUST BE MADE OUT TO ProConnect Home Solutions, Inc.. * * * * * **WHAT TO EXPECT NEXT* * * **You will be notified when your Pro is enroute *Pro will arrive within the *-hour appointment window *Pay ProConnect by credit card or check once the work is complete. *** * * * * * *The Benefits of the *ProConnect Guarantee: * *We stand behind the quality of our Pros. If you are not reasonably satisfied with the Pro who is sent to your home, we will seek to rectify the situation. This is our commitment to you. Terms and Conditions Apply. * * * * * *To receive all of the benefits of the ProConnect Guarantee: * ***You must pay ProConnect directly. * ***Credit card is the preferred method of payment. The service professional has the ProConnect Pro App to take secure credit card payments. * ***If you would prefer, the service professional can send you the bill electronically via e-mail and SMS ("Send Bill") with a link to our secure payment processing page, which you can process while the service professional is there. * ***If you need to pay by check, please make the payment out to ProConnect Home Solutions, Inc.. The service professional will then mail the check to us. * ***Cash is not accepted. * ***If a service professional offers to take payment from you directly, please call us at *-***-***-****. ** * ** * *American Home Shield ProConnect*, *** Peabody Pl., Suite ***, Memphis, TN ***** *Customer service email: *****@***.com*Customer service phone: (***) ***-*****Copyright * ***** **Sue & Dave Wylie***** Wicklow Drive*Cary, NC *********-***-*****D*****@***.com**From: Dave Wylie *Sent: Friday, March **, **** *:** PM*To: 'Dave Wylie' ******@***.com** *****@***.com ******@***.com* ******@***.com**Subject: RE: Ice Maker broke**I need to get this ice maker fixed. I will pay for and install a new ice maker unit if you folks will ship me one please. Just tell me how to pay*order the part.**Thanks for all of your time and consideration.**Sue & Dave Wylie***** Wicklow Drive*Cary, NC *********-***-*****D*****@***.com**From: Dave Wylie ******@***.com* *Sent: Wednesday, February *, **** *:** PM*To: *****@***.com ******@***.com* ******@***.com**Subject: RE: Ice Maker broke** **Sent from Mail for Windows ****From: Dave Wylie*Sent: Wednesday, February *, **** *:** PM*To: *****@***.com ******@***.com**Subject: FW: Ice Maker broke**Please help and thank you.**Sent from Mail for Windows ****From: Dave Wylie*Sent: Wednesday, February *, **** *:** PM*To: Dave Wylie* Sue Wylie (*****@***.com)* LGE Administrator*Subject: RE: Ice Maker broke**Still waiting for some help PLEASE!

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LG Electronics

Repairs issue
Reported by GetHuman5887872
Mar 25th, 2021 - a month ago
Not resolved
Seen by 1 customer so far
Similar issue to 402 others
0 customers following this

Timeline

GetHuman5887872 started working on this issue
Mar 25th 7:54pm