Glass in jar of moisturizer

GetHuman1034907's customer service issue with L'Oreal from August 2018

Help with my L'Oreal issue
The issue in GetHuman1034907's own words
Use the moisturizer I love. ... I purchased Age Perfection Hydra Nutrition day*night creme. I've been using it for awhile. Today when I scooped some out, there was a piece of glass in jar towards bottom of jar. The jar is about half gone. I love the product, can't return it ,no reciept. Is there anyway I could be compensated? Thank You. Joan Schrader
Towards bottom of jar was a chunk of glass. Jar not cracked or broke at all
I would like at least a new jar sent. I have no reciept, cannot be returned.
I always use loreal everything, never had a problem until this happened.
No, nothing I can do, I won't use the rest, don't want glass shavings in my skin.
I have an issue with L'Oreal too
How GetHuman1034907 fixed the problem
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L'Oreal

Age perfection hydra nutrition
Customer service issue
Reported by GetHuman1034907
Aug 25th, 2018 - 4 mons ago
I have an issue with L'Oreal too
Fixed
Seen by 22 customers so far
Similar issue to 68 others
0 customers following this
Items needed
Order number
Billing address
Email address on the account (if applicable)
Timeline
GetHuman1034907 started working on this issue
Aug 25th 12:57pm
GetHuman1034907 indicated the issue is not fixed yet.
Aug 25th 1:58pm
GetHuman1034907 indicated the issue is not fixed yet.
Aug 25th 5:32pm
GetHuman1034907 indicated the issue is not fixed yet.
Aug 25th 5:43pm
GetHuman1034907 indicated the issue is not fixed yet.
Aug 25th 7:19pm
GetHuman1034907 indicated the issue is not fixed yet.
Aug 25th 8:23pm
GetHuman1034907 indicated the issue is not fixed yet.
Aug 25th 8:24pm
GetHuman1034907 indicated the issue is not fixed yet.
Aug 26th 10:41am
GetHuman1034907 indicated the issue is not fixed yet.
Aug 26th 10:42am
GetHuman1034907 indicated the issue is not fixed yet.
Aug 26th 10:44am
GetHuman1034907 indicated the issue is not fixed yet.
Aug 26th 2:00pm
GetHuman1034907 indicated the issue is not fixed yet.
Aug 27th 1:14pm
GetHuman1034907 indicated the issue is not fixed yet.
Aug 28th 11:01am
GetHuman1034907 indicated the issue is not fixed yet.
Aug 28th 5:42pm
GetHuman1034907 indicated the issue is not fixed yet.
Aug 28th 5:43pm
GetHuman1034907 indicated the issue is not fixed yet.
Aug 29th 8:23pm
GetHuman1034907 indicated the issue is not fixed yet.
Aug 30th 4:52pm
GetHuman1034907 indicated the issue is not fixed yet.
Aug 31st 6:31pm
GetHuman1034907 indicated the issue is not fixed yet.
Aug 31st 6:37pm
GetHuman1034907 indicated the issue is not fixed yet.
Aug 31st 7:04pm