L'Oreal Customer FAQ

To neutralize the red tones in your mahogany brown hair and achieve a medium to dark brown color, you can use a green or ash-based hair dye, as green tones help counteract red. Look for L’Oreal shades labeled with "ash" or "neutral" to achieve the desired brown result.

L'Oreal Future e may not be available in all physical stores as product availability tends to vary based on location. However, you can check different online shopping platforms which usually have a wide assortment of products. Websites like Amazon, eBay or L'Oreal's official online store can be useful places to check. Please note that availability may also depend on your country of residence. If you're unable to find it, it might be possible that the product has been discontinued or replaced by a similar one.

To achieve an ash blonde shade, if your hair is yellow or orange, you would typically need a toner shade between level 7 and 9. As for the exact shade, it will depend on your current hair color and desired end result. If your hair is more yellow, a lighter toner like a level 9 ash blonde would be best. If your hair is more orange, a deeper toner like a level 7 medium blonde would be more appropriate. Remember, it's essential to perform a strand test first to ensure the results meet your expectations. Always follow the instructions provided on the packaging to get the best results.

We're sorry to hear that the color result wasn't as expected. Hair coloring can be influenced by various factors, including existing hair color, any previous dyeing or treatments, and the specific condition of your hair. The result may differ from what's shown on the pack, especially for lighter shades like 'Ice Blond' that might not fully lighten darker hair without prior bleaching. It's important to follow the instructions and do a strand test before fully applying the dye.

The L'Oreal Paris Feria line codes its colors using a numerical and alphabetical system. For Espresso, the code should be B02 or something similar. However, it's important to remember that codes for color may vary somewhat, depending on your geographical location or the specifics of the product. Always refer to the color description and color swatch on the box to confirm your choice.