Kroger Customer FAQ

We're sorry to hear that you faced this issue. While we don't directly handle such situations, Kroger's standard procedure is to correct any pricing inaccuracies. It's recommended to bring your receipt and the ad displaying the lower price to the customer service desk at the Kroger store where you made the purchase. They should be able to help you resolve the discrepancy and refund the difference.

Kroger may not mail out monthly statements for various reasons. It's possible that you may be subscribed to their paperless billing system, where statements are sent through email rather than direct mail. Or it could be due to a system error or an issue with your mailing address. Each situation is unique, so it's important to directly discuss the issue with a Kroger customer service representative. They will be able to access your individual account details and provide the most accurate information.

Kroger offers a comprehensive health care plan to its eligible employees. These benefits typically include medical, dental, and vision coverage. In addition to traditional health insurance, Kroger also offers preventive care, urgent care, and emergency services, as well as telemedicine services. There might also be options for wellness programs, pharmaceutical discounts, and additional health-related support. Please note that the specifics might vary depending on your location and role within the company. Enrolled employees will have access to detailed information regarding these benefits through the company's internal portal or HR department.

For information about profit share and 401(k) accounts from previous employment with Kroger, you need to contact Vanguard, Kroger’s 401(k) accounts administrator. They would be able to provide you with detailed information about your account balance, contributions, and any profit-sharing benefits that you earned while employed with Kroger. Please ensure you have your employee numbers, dates of employment, and other personal identification information at hand for authentication.

Kroger offers check cashing services at many of their locations. However, there are certain limitations and requirements. You must have a current government-issued photo ID, and the check must be payable to you and endorsed by you. Fees may apply and these can vary by location. Please also note that not all types of checks are accepted. It's always a good idea to call ahead to your local store to inquire about their specific check cashing policy and fees, as they may have individual limits or restrictions in place. If you're unable to cash your payroll check at the service desk, it could be due to these factors.