Made a first time purchase with my kohl’s card. Received $** kohl’s cash. Used kohl’s c...

GetHuman2313656's customer service issue with Kohl's from February 2019

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The issue in GetHuman2313656's own words
Made a first time purchase with my kohl’s card. Received $** kohl’s cash. Used kohl’s cash and later went to exchange one of my first purchased items for a more advanced*expensive version of the item (ninja airfryer to ninja foodi) and was completely happy to pay the difference. I didn’t even expect a **% discount again* however, Kohl’s added $** to my total since I used my kohl’s cash and even though I was getting and paying for a more expensive item (which means if purchased day of card opening I would have gotten more kohl’s cash), they took away the $** I was previously given.**Today, I tried to use the **% and an extra **% per my kohl’s cash mail coupon, and the website would only pull up my kohl’s rewards card (which never shows the $**** in purchases I have made since opening my card) and would not allow me to log into credit card * automatically enter the card number. Why did I enter this information when I opened an account if it wouldn’t automatically put it in for me when I log on* check out??**Requesting:**. $** in Kohl’s cash returned to me. I have all receipts if documentation is needed.**. Rewards to reflect all of my recent online purchases.**. The **% that ends today to be honored when the account issue is resolved.**Thank you
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Kohl's

Customer service issue
Reported by GetHuman2313656
Feb 27th, 2019 - 8 mons ago
I have an issue with Kohl's too
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Seen by 10 customers so far
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Timeline
GetHuman2313656 started working on this issue
Feb 27th 2:01am