Bought slacks yesterday and received **.** Kohl's cash. I typically don't shop at Kohl...

GetHuman-wmstalke's customer service issue with Kohl's from July 2018

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Help with my Kohl's issue
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The issue in GetHuman-wmstalke's own words
Bought slacks yesterday and received **.** Kohl's cash. I typically don't shop at Kohl's so I did not know how it worked and asked. I was told it was like a **.** gift card to use on another day. Excellent!. I took my son back today and he picked out * items for **.**. We were told we could not use the cash for the items chosen. My son, melted as I told him we would not be able to purchase the items he picked out. He was not pitching a fit. He just was really sad and began silently sobbing and said, O.K. dad, I love you. It's not your fault. *I feel the rewards program is too complicated. (Buy this, get that, use a coupon, scratch off card at register, kohl's cash - but not really????) Back to Amazon for me. I was trying to shop local. **p.s. Store staff, what few there were, were polite and helpful.

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Customer service issue
Reported by GetHuman-wmstalke
Jul 20th, 2018 - 4 years ago
Not resolved
Seen by 13 customers so far
Similar issue to 42 others
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GetHuman-wmstalke started working on this issue
Jul 20th, 2018 6:31pm
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Jul 20th, 2018 6:33pm