Urgent Refund!! Or reported as Kiwi stolen our money

GetHuman3960961's customer service issue with Kiwi.com from November 2019

Help with my Kiwi.com issue
The issue in GetHuman3960961's own words
Flying from Durban to George South Africa ... We booked a flight on Thursday and Kiwi took the full amount but my boss could not fly because Kiwi never paid the other airlines but took my boss's money. We urgently need a refund please otherwise this is called as fraud and will have to take it further.*Thank you
We need this money as we had to pay triple the amount on other flights because Kiwi never followed through with paying the flights and we could not fly!!
Get our refund
Because we paid and we got no service from Kiwi
Nothing is happening and there is no way to get in contact with Kiwi!! This is horrible!! I will tell everyone about your bad service!!! I will be going to Hello Peter too!!
How GetHuman3960961 fixed the problem
I went on to their website and emailed to all the email addresses until they responded to me on *****@***.com ******@***.com*.*I also think that HetHuman helped a lot. Thank you so much.**They sent me Proof of Refund.
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Kiwi agency
Customer service issue
Reported by GetHuman3960961
Nov 19th, 2019 - 3 years ago
GetHuman3960961 shared how to fix
Seen by 15 customers so far
Similar issue to 15140 others
0 customers following this
Items needed
Flight Number
Confirmation Number
Ticket Number
Email on Order
Phone Number on Order
Name of Passengers
Home Address
Date of Birth


GetHuman3960961 started working on this issue
Nov 19th, 2019 7:54am
GetHuman3960961 indicated the issue is not fixed yet.
Nov 19th, 2019 12:10pm
GetHuman3960961 confirmed the issue is fixed. Hooray!
Nov 20th, 2019 10:18am

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