We booked a flight back to Poland from Israel. (Fact-Warsaw, Gdansk-Ovda).*We flew five...

GetHuman-amzalegb's customer service issue with Kiwi.com from March 2019

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We booked a flight back to Poland from Israel. (Fact-Warsaw, Gdansk-Ovda).*We flew five people and paid for * large suitcases. On the first flight everything went well, but on the flight back we experienced a very negative experience. First of all, the airport did not see that we paid for * suitcases, but only *, and demanded that we pay almost ***PLN on the extra suitcase - even though we ordered * suitcases.*In addition, on the flight back, each member of the family was placed in another chair on the plane, and we had to fly separately from each other - a very bad experience for us.*We expect compensation on this issue, in addition to monetary compensation for the third suitcase we paid in advance.*Thank you in advance, Barak.
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Customer service issue
Reported by GetHuman-amzalegb
Mar 26th, 2019 - 25d ago
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Mar 26th 10:42am