(Booking number *******) *Hi!*Me and my two friends booked a flight * months ago to and...

GetHuman-wilmawe's customer service issue with Kiwi.com from November 2018

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Kiwi.com doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-wilmawe will need to dig through the advice provided by Kiwi.com, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-wilmawe can let us know if they help or not.
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Flight Number, Confirmation Number, Ticket Number, Email on Order, Phone Number on Order, Name of Passengers, Home Address, and Date of Birth
The issue in GetHuman-wilmawe's own words
(Booking number *******) *Hi!*Me and my two friends booked a flight * months ago to and from Lombok. Since then the horrible earthquake has happened, where hundreds of people died. Because of that we changed the trip to Bali instead, and that's where we are right now. We have a problem that is easily solved thankfully. We are going to Sydney monday the **th. As you can see, we have booked a flight from Lombok which has a very long stopover in Bali, where we also are going to recheck in our bags. So that means that we would have to go from Bali, to Lombok and back to Bali again. That means that we would have to spend a completely unnecessary night in Lombok aswell, which we would want to avoid of course. We would really appreciate it if you could just cancel the first flight, and we still use the second ticket. Luckily, this would be very easy for you, since we would check in the bags in Bali anyways. This would really help us out a lot! Thank you in advance. So, to sum it up. We still want to use the second ticket all the way to Sydney, but please, please cancel the first flight from Lombok to Bali.

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Kiwi.com

Customer service issue
Reported by GetHuman-wilmawe
Nov 14th, 2018 - 3 years ago
Not resolved
Seen by 5 customers so far
Similar issue to 5111 others
0 customers following this

Timeline

GetHuman-wilmawe started working on this issue
Nov 14th, 2018 4:40am