Good afternoon. I made a purchase but the information that came to me is very basic and...

GetHuman-nanisbla's customer service issue with from October 2018

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GetHuman-nanisbla's next move: go to the help center. doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-nanisbla will want to follow the link below to head to their help center. We will check on GetHuman-nanisbla later to make sure it's all set or try to help escalate.
Before contacting them, items GetHuman-nanisbla may need:
Flight Number, Confirmation Number, Ticket Number, Email on Order, Phone Number on Order, Name of Passengers, Home Address, and Date of Birth
The issue in GetHuman-nanisbla's own words
Good afternoon. I made a purchase but the information that came to me is very basic and does not allow access to choose my Flight.**I send the information I got to the mail about my payment.**I live in Colombia and I want to know my purchase towards what destination and date I am.**I appreciate your urgent help.**Hello Customer*This email confirms you have paid* Air Travel using PayPal.*Receiver email: *****@***.com*Amount: $*** USD*Transaction date: October **, *****Status: Completed*Transaction ID: GJE*****HGCDSH*Flight Details : CGK - SIN Booking Reff : GA****
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Customer service issue
Reported by GetHuman-nanisbla
Oct 11th, 2018 - 3 mons ago
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GetHuman-nanisbla started working on this issue
Oct 11th, 2018 9:00pm