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Kindle Customer FAQ

Top Answers & How-to Guides

What is Kindle's Phone Number?

The question we are asked most often is about how to talk to Kindle customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

How Do I Change My Credit Card Details on My Kindle?

As a Kindle user, you want to make sure you can access your subscriptions at any time. Therefore, it is important to keep your credit...

How Do I Recover My Kindle Account?

Amazon allows you to reset your password if you forgot it. Follow these helpful tips to recover your password and regain access to...
Ask any question you have about Kindle customer service, get an answer now.

Recent Kindle Customer Questions

I purchased Kindle for use on my ipad. How do I down load it to the ipad?

To download Kindle on your iPad, open the App Store, search for the Kindle app, and tap "Get" to install it. Once installed, open the app and sign in with your Amazon account to access your Kindle library.
Asked Jul 26, 2024 2:13 AM

adding a new debit card to the account

To add a new debit card to your Kindle account, go to the “Manage Your Content and Devices” section on the Amazon website. Then, navigate to the “Settings” tab, where you will find the “Payment Settings” section. Click on “Edit Payment Method” to add your new debit card information. Save the changes once you've entered the new card details.
Asked Jul 9, 2024 2:05 PM

How do I do a hard shut down to my kindle e reader? It is frozen, and I’ve held down the restart button and it still will not go completely dark, and give me options.

To perform a hard shutdown on your Kindle e-reader, press and hold the power button for 40 seconds or more. The screen should go blank and the device will power off. If the device remains unresponsive, you might need to try this process multiple times.
Asked Jul 3, 2024 6:54 PM

How do I recover my reading streak

Unfortunately, Kindle does not currently offer a way to manually recover a reading streak if it is lost. However, to help maintain your streak in the future, make sure your Kindle is connected to Wi-Fi regularly to sync your reading data.
Asked Jun 30, 2024 8:02 PM

The words in the book cannot be read. The words are all over the page.

This could be due to a formatting issue in the eBook. Try restarting your Kindle device. If the problem continues, you may want to delete the book and re-download it from your Kindle Library to see if that resolves the issue.
Asked Jun 30, 2024 3:58 PM

Help me with my Kindle customer service issue

Account Management

How Do I Change My Credit Card Details on My Kindle?

As a Kindle user, you want to make sure you can access your subscriptions at any time. Therefore, it is important to keep your credit...

How Do I Recover My Kindle Account?

Amazon allows you to reset your password if you forgot it. Follow these helpful tips to recover your password and regain access to...

Book Management

How Do I Delete Books on an Amazon Kindle?

As you rotate books in and out of your Amazon Kindle library, you may have to delete some titles from your device to make room for...

Can I share my Kindle books with others?

Yes, you can easily share your Kindle books with others. Kindle's Family Library feature enables you to share eligible books, audiobooks,...

Warranty and Support

How to Check If Your Amazon Kindle Is Under Warranty?

With this comprehensive guide, you can check your Amazon Kindles warranty coverage and status. To check your warranty coverage, go...

How do I get device support for my Kindle?

Kindle users can find support on Amazon for setting up devices, managing content, and accessing features. If you need help with your...

Refunds and Charges

How do I get Kindle to refund a charge?

Amazon Kindle offers a seven-day return policy for eBooks. To return a book, go to the Amazon website, sign in, access your orders,...

Downloading Issues

What Do I Do If I'm Having Trouble Downloading to My Kindle?

You may occasionally face issues when trying to download audiobooks to your Kindle. It can be very devastating especially if you urgently...

Offline Usage

Can I read books on my Kindle without an internet connection?

Yes, you can read books on your Kindle without an internet connection. Once you have downloaded the books onto your Kindle device,...

Audiobooks

Can I listen to audiobooks on my Kindle?

Yes, you can listen to audiobooks on your Kindle. Kindle devices are compatible with Audible, allowing you to enjoy a vast selection...

File Compatibility

Can I read PDF files on my Kindle?

Yes, you can read PDF files on your Kindle. The Kindle supports PDF format, allowing you to view and read PDF documents directly on...

Battery Life

How long does the battery last on a Kindle?

The battery life of a Kindle varies depending on the device and usage. Most Kindle e-readers, such as the Kindle Paperwhite, can last...

Internet Access

Can I access the internet on my Kindle?

Yes, you can access the internet on your Kindle. Kindle devices with built-in internet connectivity, such as Kindle Paperwhite, Kindle...
We look to the Kindle issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
Kindle issues reported to GetHuman
FAQ Table of Contents

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