I have just purchased a Kindle Fire HD* and think I am pleased with it. I wish to downl...

GetHuman-jslang's Download Trouble issue with Kindle from July 2019

Help with my Kindle issue
Top Tip from another customer
If you are experiencing any technical or service issues with iTunes then we suggest chatting with customer support. Click https://getsupport.apple.com/ then click “iTunes & Apple Music” then click “iTunes Store” and click “Connecting & Downloading”. Once the new page appears click “Downloads from iTunes Store incomplete or interrupted” you will be prompted to contact iTunes multiple ways. The best option from there is chatting which will have a time estimate on how long until you reach a live agent.
The issue in GetHuman-jslang's own words
I have just purchased a Kindle Fire HD* and think I am pleased with it. I wish to download books for my ongoing research that are already on an older version and have successfully downloaded ** of them. But just cannot transfer the remaining *** plus. I have tried everything but cannot get them to go across. Can you help please.

GetHuman-jslang did not yet indicate what Kindle should do to make this right.

How GetHuman-jslang fixed the problem
Once we had discovered what had caused the problem in the first place (an inability to download some of past books already on an old Kindle), it was relatively straight forward to overcome the problem. The basic cause was having ordered the books originally using two separate email addresses set up on two different computers. The Kindle can only accept one if the name is the same. I deleted one email address completely (the one used less often) and then downloaded each book individually. It worked.
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Kindle

Download Trouble issue
Reported by GetHuman-jslang
Jul 13th, 2019 - 2 years ago
Fixed
GetHuman-jslang shared how to fix
Seen by 7 customers so far
Similar issue to 6341 others
0 customers following this
Items needed
Email on Account
Password
Purchase ID
Phone Number on Account
Amount Charged
Serial number
Order number

Timeline

GetHuman-jslang started working on this issue
Jul 13th, 2019 9:49am
GetHuman-jslang indicated the issue is not fixed yet.
Jul 14th, 2019 8:48am
GetHuman-jslang confirmed the issue is fixed. Hooray!
Jul 16th, 2019 1:16pm