Dear Sir or Madam:*My kindle app on my Android phone will not download any of my books...

GetHuman-andyclax's Download Trouble issue with Kindle from June 2019

Help with my Kindle issue
Top Tip from another customer
If you are experiencing any technical or service issues with iTunes then we suggest chatting with customer support. Click then click “iTunes & Apple Music” then click “iTunes Store” and click “Connecting & Downloading”. Once the new page appears click “Downloads from iTunes Store incomplete or interrupted” you will be prompted to contact iTunes multiple ways. The best option from there is chatting which will have a time estimate on how long until you reach a live agent.
The issue in GetHuman-andyclax's own words
Dear Sir or Madam:*My kindle app on my Android phone will not download any of my books. I can see all of my books in my library, but when I select one or touch download in home, I get the message - "There was an error downloading your book. Please try again later." etc. I have been trying for a couple of days now. No joy. I have uninstalled the app and reinstalled it a few times, no joy. I'm probably doing something obviously wrong, because it has worked fine for a couple of years until now.*Please can you help?*Best wishes.*Andy Clarkson

GetHuman-andyclax did not yet indicate what Kindle should do to make this right.

How GetHuman-andyclax fixed the problem
Go to your amazon account and go to manage content and devices, click on devices. Deregister all your devices that say they are android. If it says problem dereistering, don't worry, that means it is a duplicate and you have already deregistered this device, just refresh the page and it will vanish.*Then go to your phone and uninstall kindle app. Then reinstall kindle app - and this is the IMPORTANT BIT - when you sign in for the first time, DON'T enter your email address, enter your mobile phone number!*This fixed it for me, hope it does for you too.*Andy
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Download Trouble issue
Reported by GetHuman-andyclax
Jun 13th, 2019 - 4 years ago
GetHuman-andyclax shared how to fix
Seen by 21 customers so far
Similar issue to 5886 others
0 customers following this
Items needed
Email on Account
Purchase ID
Phone Number on Account
Amount Charged
Serial number
Order number


GetHuman-andyclax started working on this issue
Jun 13th, 2019 5:01am
GetHuman-andyclax confirmed the issue is fixed. Hooray!
Jun 13th, 2019 6:45am

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