Hello,*I have a emptybattery message on my kindle. It has not been used in quite some...

GetHuman-lunas_ca's customer service issue with Kindle from February 2019

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Help with my Kindle issue
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The issue in GetHuman-lunas_ca's own words
Hello,*I have a emptybattery message on my kindle. It has not been used in quite some time. I plugged it in and the light went on but the message on the screen did not disappear. I then tried to hold the slide button ** seconds and then the home button for ** seconds and neither helped with my issue. As the kindle was my Mom's who passed away, it has not been used in some time. She was an avid reader and her kindle was with her till her last moments. I wanted to have a look at what she was reading before she passed and decided to try and turn in on but got this message. Is there anything else I can do to get it to work? As I said, Id love to see what she was reading and in fact begin to use the device myself if at all possible?*Thank you so much,*Justine
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Kindle

Customer service issue
Reported by GetHuman-lunas_ca
Feb 18th, 2019 - 8 mons ago
I have an issue with Kindle too
Not resolved
Seen by 3 customers so far
Similar issue to 3493 others
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Timeline
GetHuman-lunas_ca started working on this issue
Feb 18th 1:54pm