My wife is hearing impaired. She is using a strong hearing aid in one ear and has rece...

GetHuman-walthorn's customer service issue with Kindle from February 2019

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The issue in GetHuman-walthorn's own words
My wife is hearing impaired. She is using a strong hearing aid in one ear and has recently gotten a cochlear implant for the other side. The process of training the brain to interpret the input from the implant is significantly aided by simultaneously reading a book while listening to the book being read aloud. We are trying to find a stand alone device that will present a book simultaneously as a viewable text while audibly being read aloud. The device needs to be self contained, not requiring internet access once the written book and the audible counterpart have been downloaded. Also, the written*audible pair should not require an external speaker. Are there Kindle devices that can do all of these things? If so, which models would be best?**I know this is a long communication and I hope I have explained our need clearly enough. Thanks in advance for your help.
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Customer service issue
Reported by GetHuman-walthorn
Feb 15th, 2019 - 8 mons ago
I have an issue with Kindle too
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Seen by 7 customers so far
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GetHuman-walthorn started working on this issue
Feb 15th 5:43pm