I’m trying to have my neighbor open my door and it won’t open. I gave her unlimited acc...

GetHuman1953101's customer service issue with Kevo Smart Locks from January 2019

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The issue in GetHuman1953101's own words
I’m trying to have my neighbor open my door and it won’t open. I gave her unlimited access, she entered her eked in the app she downloaded, still did not work. This is the first time we have tried this, I would like get it working for next time.
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Kevo Smart Locks

Customer service issue
Reported by GetHuman1953101
Jan 12th, 2019 - 5 mons ago
I have an issue with Kevo Smart Locks too
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Seen by 1 customer so far
Similar issue to 3 others
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Timeline
GetHuman1953101 started working on this issue
Jan 12th 9:45pm