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Kevo Smart Locks Customer FAQ

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What is Kevo Smart Locks's Phone Number?

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Maintenance and Warranty

What is the recommended maintenance for Kevo Smart Locks?

Kevo Smart Locks suggest regular maintenance to enhance performance and lifespan, including inspecting for wear, cleaning with...
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Is there a warranty for Kevo Smart Locks?

Kevo Smart Locks generally have a one-year warranty covering defects in materials and workmanship from the purchase date....
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What is the battery life of a Kevo Smart Lock?

Kevo Smart Locks typically have a battery life of six months to a year, influenced by usage and temperature. Users can check...
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Are there any subscription fees for using Kevo services?

Kevo Smart Locks may have subscription fees for advanced features like remote access and smart home integration, but basic...
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Installation and Setup

How do I install my Kevo Smart Lock?

Installing a Kevo Smart Lock involves ensuring the existing deadbolt is compatible, removing it, and then attaching the Kevo...
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How do I reset my Kevo Smart Lock?

To reset a Kevo Smart Lock, locate the reset button inside near the battery compartment, remove the batteries, press and hold...
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Features and Functionality

What features does Kevo Smart Lock offer?

Kevo Smart Locks provide features like smartphone control, keyless entry, and the unique eKeys for granting temporary access....
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How does Kevo integrate with smart home systems?

Kevo Smart Locks seamlessly connect with various smart home systems, including Amazon Alexa, Google Assistant, and Apple...
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Can I access my Kevo lock remotely?

Kevo Smart Locks can be accessed remotely through the Kevo app if the user has a compatible smart device, a stable internet...
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Can I use my smartphone as a key with Kevo?

Kevo Smart Locks enable smartphone use as a key through their mobile application, which uses Bluetooth for unlocking doors....
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Can I grant access to guests with my Kevo lock?

Yes, Kevo Smart Locks allow users to grant access to guests via the Kevo app, offering both permanent and time-limited access...
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What security features are included with Kevo Smart Locks?

Kevo Smart Locks incorporate several security features including Bluetooth technology for smartphone access, tracking entry and...
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Troubleshooting and Support

How do I troubleshoot connectivity issues with Kevo?

When tackling connectivity problems with Kevo Smart Locks, users should verify device compatibility, ensure the Kevo app is...
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How do I delete access for a guest on Kevo?

To revoke a guest's access on a Kevo Smart Lock, log into the app and go to "Manage Access." Find the guest's name, select the...
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What should I do if my Kevo lock is not responding?

If your Kevo lock is unresponsive, first check the batteries to ensure they are not dead. Confirm that Bluetooth is active and...
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We look to the Kevo Smart Locks issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
Kevo Smart Locks issues reported to GetHuman
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