Hello, I've owned several brands of dress shoes. I work in the financial services indus...

GetHuman-dakasich's customer service issue with KennethCole.com from January 2019

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Hello, I've owned several brands of dress shoes. I work in the financial services industry. I wear suits everyday and own several dress shoes to rotate them to limit stress and wear. I also own shoe trees to ensure proper storage when not in use. I currently own two pairs of Kenneth Cole dress shoes. One pair purchased from Nordstrom. And the other purchased from Men's Warehouse. The pair from MW can't be older than * months old. And the stitching has come undone on the sides. These are $*** shoes. I've owned Cole Hann, JM, Steve Madden, etc. I've never experienced this before from those companies nor on my other pair from Kenneth Cole (which are older). The shoes are in great shape! The soles are fine too. Is there way to have the stitching fixed? They are great shoes minus the stitching. When spending $*** or more on shoes, I expect them to last. Especially with limited wear and movement in an office environment.
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Customer service issue
Reported by GetHuman-dakasich
Jan 14th, 2019 - 9 mons ago
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Jan 14th 12:17am