What is your return policy?

KennethCole.com has a customer-friendly return policy designed to ensure satisfaction with every purchase. Generally, items purchased from KennethCole.com can be returned within thirty days from the date of delivery. It is important that the items are returned in their original condition, including all tags and packaging. Footwear should be tried on a clean, carpeted surface to avoid scuff marks, and any items that are worn or damaged may not be eligible for a return. In order to initiate a return, customers typically need to visit the returns section on the KennethCole.com website, where they can find detailed instructions and generate a return label if needed. Customers may be responsible for the return shipping costs unless the item is defective or an incorrect item was sent. Additionally, some promotional items or final sale products may not be eligible for returns, so it is wise to check the specific terms associated with those items before purchasing. Upon receiving the returned item, KennethCole.com usually processes the refund to the original form of payment within a few business days, although it may take longer for the refund to appear in the customer’s account, depending on the financial institution. For the most accurate and up-to-date information regarding the return policy, it is best to consult the relevant section of the KennethCole.com website.