What should I do if I receive the wrong item?

Receiving the wrong item can be frustrating, but there are steps that can help resolve the situation effectively. First, it is advisable to review the order confirmation you received from KennethCole.com to ensure that the wrong item is indeed what was sent compared to what you ordered. This will help confirm that there was indeed an error. Next, the customer should check the current page of KennethCole.com for specific instructions on how to initiate a return or exchange. Typically, companies such as Kenneth Cole provide a straightforward process for resolving such matters, which may include returning the incorrect item and receiving either the correct one or a refund. It may be important to gather any relevant information regarding the order, such as order number and details about the item received versus the item ordered, as this information will likely be necessary when you take the next steps. Additionally, customers often find that reviewing the frequently asked questions (FAQ) section on the website can provide useful insights or guidance regarding return policies and procedures. While it is always an option to seek assistance, information is readily available online, which can ensure a smooth and efficient resolution to the issue.