Hello,*We bought a Lufthansa ticket on Ovago.According to Lufthansa policy we are eligi...

GetHuman-radonich's customer service issue with Kayak from April 2020

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The issue in GetHuman-radonich's own words
Hello,*We bought a Lufthansa ticket on Ovago.According to Lufthansa policy we are eligible to ask for a voucher. I applied online with Ovago for the voucher, but never received a confirmation that we would be getting a voucher.I understand that these are difficult times* however,I'm concerned because after I pressed click, I just got a "Thank you!" without an auto reply or email confirmation. I'm not sure how to go about this. They don't answer calls or respond to emails. Thank you for your help.

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Kayak

Customer service issue
Reported by GetHuman-radonich
Apr 20th, 2020 - 6 months ago
Not resolved
Seen by 20 customers so far
Similar issue to 400 others
0 customers following this

Timeline

GetHuman-radonich started working on this issue
Apr 20th 7:28am
GetHuman-radonich indicated the issue is not fixed yet.
Apr 22nd 12:28pm
GetHuman-radonich indicated the issue is not fixed yet.
Apr 22nd 4:58pm
GetHuman-radonich indicated the issue is not fixed yet.
Apr 22nd 9:11pm
GetHuman-radonich indicated the issue is not fixed yet.
Apr 22nd 9:54pm
GetHuman-radonich indicated the issue is not fixed yet.
Apr 22nd 10:04pm
GetHuman-radonich indicated the issue is not fixed yet.
Apr 23rd 2:20am
GetHuman-radonich indicated the issue is not fixed yet.
Apr 24th 11:56am
GetHuman-radonich indicated the issue is not fixed yet.
Apr 24th 5:09pm
GetHuman-radonich indicated the issue is not fixed yet.
Apr 24th 8:38pm

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