I called Kay Jewlers at Great Lakes Mall in Mentor Ohio and asked if a necklace I saw o...

GetHuman-keywesta's customer service issue with Kay Jewelers from January 2019

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The issue in GetHuman-keywesta's own words
I called Kay Jewlers at Great Lakes Mall in Mentor Ohio and asked if a necklace I saw on line was on sale. I talked with Anthony and he said it was not on sale but he would give me $**.** off " to get my business". So I left work early and drove out there and when I went to pay for it, he said he could only give me **% off which was $** and some cents. I reminded him what he told me to get me to come into the store and he said he rounded up and will only give me **% off. I told him he lied to me just to get me to come into the store and think since I made the trip out there that I would buy it. Of course I did not buy it and I will never shop at any Sterling store who tell their employees to lie to make a sale. I feel this should be reported to the BBB and should be put in a review on the website so people know not to trust the employees there.
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Kay Jewelers

Customer service issue
Reported by GetHuman-keywesta
Jan 15th, 2019 - 9 mons ago
I have an issue with Kay Jewelers too
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GetHuman-keywesta started working on this issue
Jan 15th 7:04pm