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What is Kay Jewelers' return policy?

Asked 2 years ago
Kay Jewelers offers a return policy that allows customers to return or exchange items within a certain timeframe, typically within thirty days of the purchase date. It is important to note that items must be in their original condition, which includes being unworn and having all original packaging and documentation, such as receipts and certificates, if applicable. For specific items, such as custom pieces or special orders, the return policy may differ, so it is advisable for customers to check the details related to those items. Additionally, if a purchase was made during a promotional event, the policy may vary based on the terms of that event. Kay Jewelers also provides an option for exchanges, which can be a great way for customers to find items that better suit their preferences. In certain circumstances, such as gifts, there may be accommodations made for returns or exchanges. For the most current and detailed information regarding the return policy, including any seasonal changes or updates, customers are encouraged to visit the Kay Jewelers website, where they can find comprehensive details and relevant contact information.
Answered Jul 9th 2025

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