I was told I was going to get a code in my Juul starter kit box for a survey to get a free $** dollar gift card. When I got my starter kit i did not get a card with a code. I was wondering why, and how i could get one?

GetHuman2599948's customer service issue with Juul from March 2019

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The issue in GetHuman2599948's own words
I was trying to get the thirty dollar gift card . when i brought a new starter kit it didnt have one it. I was told by several people they got it and used the code but i never got a code with mine . ... I was told I was going to get a code in my Juul starter kit box for a survey to get a free $** dollar gift card. When I got my starter kit i did not get a card with a code. I was wondering why, and how i could get one? I went to the store bought a kit and it didnt have a code in the box i have had people tell me and show it. To me so i tried it my self and didnt get it . im very upset
This is frustradrating because I bought a new kit with pods i didnt like that didnt come with a code in the box
I want a new code so I can get my ** dollar card so I can order better pods
I have been a customer of juul for,almost a year now and i have bought several pods and items that havent workws
I have tried to email and call and I have gotten no response
I have an issue with Juul too
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Juul

Starter kit
Customer service issue
Reported by GetHuman2599948
Mar 26th, 2019 - a mon ago
I have an issue with Juul too
Fixed
Seen by 7 customers so far
Similar issue to 3591 others
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GetHuman2599948 started working on this issue
Mar 26th 9:23pm
GetHuman2599948 indicated the issue is not fixed yet.
Mar 26th 9:23pm