Hi I just recently purchased a juul starter kit and my juul will not hit for some reaso...

GetHuman2033017's customer service issue with Juul from January 2019

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The issue in GetHuman2033017's own words
Hi I just recently purchased a juul starter kit and my juul will not hit for some reason. I’ve tried to change pods and clean with a q-tip and nothing fixes it. I would like to go through with a warranty claim and when I tried to verify my age it would not accept. I am ** years old will be ** this year so I’m definitely old enough to purchase. Just wondering if someone could help me resolve my issue. Thanks and have a great day!
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Juul

Customer service issue
Reported by GetHuman2033017
Jan 24th, 2019 - 3 mons ago
I have an issue with Juul too
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Seen by 4 customers so far
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Timeline
GetHuman2033017 started working on this issue
Jan 24th 9:12pm