Hi, I purchased a Juul and it didn’t work, no light, no vapor, I registered the Juul im...

GetHuman-lisajcm's customer service issue with Juul from November 2018

1848 similar
0 following
Help with my Juul issue
First: share to improve GetHuman-lisajcm's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-lisajcm's next move: talk to Juul when they open.
Juul's call center is closed now. We will send GetHuman-lisajcm a reminder to call them when they open. Nothing to do for now but wait!
Before contacting them, items GetHuman-lisajcm may need:
Name, Email, Phone number or other identifying information
The issue in GetHuman-lisajcm's own words
Hi, I purchased a Juul and it didn’t work, no light, no vapor, I registered the Juul immediately after opening and received a confirmation that the warranty was valid and I entered my shipping info, it said I would receive a new Juul in *-* days. After the *th business day I did a chat with Juul to see if it was shipped and they said I didn’t enter my shipping address in which I know I did as I have to be careful with my address because I have delivery issues. Anyway they said to go back in and add my address but I am convieniently locked out and it won’t allow me to get through to CSU. What do I do.
GetHuman-lisajcm did not yet indicate what Juul should do to make this right.
I have an issue with Juul too
How GetHuman-lisajcm fixed the problem
We are waiting for GetHuman-lisajcm to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Juul's attention and get better help faster. Tap below to get started.
Having Juul issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-lisajcm fixes it.
This email address isn't valid


Customer service issue
Reported by GetHuman-lisajcm
Nov 27th, 2018 - 9 mons ago
I have an issue with Juul too
Not resolved
Seen by 7 customers so far
Similar issue to 1848 others
0 customers following this
Follow this issue to see how it gets fixed
GetHuman-lisajcm started working on this issue
Nov 27th, 2018 11:42pm