When I try to change my dead juul it just blinks green * times and then doesn’t chage

GetHuman1020847's customer service issue with Juul from August 2018

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The issue in GetHuman1020847's own words
The problem: When I try to change my dead juul it just blinks green * times and then doesn’t chage
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Juul

Customer service issue
Reported by GetHuman1020847
Aug 21st, 2018 - a mon ago
I have an issue with Juul too
Not resolved
Seen by 4 customers so far
Similar issue to 678 others
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Timeline
GetHuman1020847 started working on this issue
Aug 21st 10:20pm