My reservation still says pending. When I put my airline confirmation number in Copa Si...

GetHuman-matterna's customer service issue with JustFly from May 2020

Help with my JustFly issue
The issue in GetHuman-matterna's own words
My reservation still says pending. When I put my airline confirmation number in Copa Site--doesn't find it. When I put it in Tame's site it found it and it said cancelled. Then, upon trying to see that again ,it can't find it. Is my reservation cancelled or is it still pending? Credit card says payment pending twice.****JustFly Booking Number: ***-***-**** Print Email*Booked: May **, *****ITINERARY*Departure*Check-in with Copa Airlines * Airline confirmation: FUADRN*We are currently working with the airline to process your booking. Be on the lookout for a confirmation email which we'll be sending out once we have everything finalized! This process can take a few minutes to a few hours. (Be sure to check your junk mail too!)*Los Angeles, CA, (LAX) to Cuenca, Ecuador, (CUE)** Stops**Copa Airlines*Flight *** ***:**am* Sun Jul ** , *****Los Angeles, CA (LAX) Terminal B**:**am* Sun Jul ** , *****Panama City, Panama (PTY)*Duration:**h **m*Layover: *h **m**Copa Airlines*Flight *** ***:**am* Sun Jul ** , *****Panama City, Panama (PTY)***:**pm* Sun Jul ** , *****Quito, Ecuador (UIO)*Duration:**h **m*Layover: **h **m**TAME*Flight *** **:**am* Mon Jul ** , *****Quito, Ecuador (UIO)**:**am* Mon Jul ** , *****Cuenca, Ecuador (CUE)*Duration:**h **m* Total Trip Time: **h **m**Baggage Information*Request Seats*Return*Check-in with TAME * Airline confirmation: MTV***Cuenca, Ecuador, (CUE) to Los Angeles, CA, (LAX)** Stops**TAME*Flight *** **:**pm* Sat Jul ** , *****Cuenca, Ecuador (CUE)**:**pm* Sat Jul ** , *****Quito, Ecuador (UIO)*Duration:**h **m*Layover: **h **m**Copa Airlines*Flight *** **:**pm* Sun Jul ** , *****Quito, Ecuador (UIO)**:**pm* Sun Jul ** , *****Panama City, Panama (PTY)*Duration:**h **m*Layover: *h **m**Copa Airlines*Flight *** **:**pm* Sun Jul ** , *****Panama City, Panama (PTY)***:**pm* Sun Jul ** , *****Los Angeles, CA (LAX) Terminal B*Duration:**h **m* Total Trip Time: **h **m**Baggage Information*Request Seats*IMPORTANT FLIGHT INFORMATION*Please note that the state of your reservation may not reflect the latest updates done by the airlines, feel free to call us at anytime.*Tickets are non-refundable and non-transferable. Name changes are not allowed.*Fare Rules and Restrictions:* Changes allowed (fees may apply).* Cancellation allowed within ** hours of booking (fees may apply).*Visit Copa Airlines for additional information about bags and restrictions.*Visit and review our cancellation policies for additional information.*BAGGAGE INFORMATION*LAX-CUECopa Airlines*Carry on :* Included for free**st checked bag :* Included for free**nd checked bag :*View Policy*Additional information :*View Policy*CUE-LAXCopa Airlines*Carry on :* Included for free**st checked bag :* Included for free**nd checked bag :*View Policy*Additional information :*View Policy*Airlines are routinely changing their policies - for the most updated baggage allowance and fees, please visit the airline website using the provided view policy link above.*Please note that Justfly does not collect any baggage fees and is not responsible for any potential baggage fees you are charged.*VISA REQUIREMENTS*Before your trip, please ensure that you have a valid passport. Depending on your destination, you may also need to obtain a visa before your travels as many countries will deny you entry if you don’t have the proper documents. Use our tool to see if you need a travel visa for your destination according to CIBT’s requirements. Please note that we are not responsible for the information provided by CIBT and recommend you to verify with the consulate of your respective destination.*Visa Requirement Checker*Nationality ***State of residence ***Destination ***Purpose of travel ***Business Tourist Transit*Verify*VISA NOT REQUIRED*YOUR TRAVEL INSURANCE POLICY*Generali Group*Generali Travel Protection*View Coverage Details *For claims or policy questions please contact Generali: *-***-***-*****PRICE SUMMARY** Adult*Base Fare*$***.***Taxes & Agency Fees*(incl. Seat Request Fee)*$***.***Total Price (per person)*$***.***Generali Travel Protection**$**.***Grand Total:*$***.***Please note: Your credit card may be billed in multiple charges totaling the final price. All prices are in USD.*BAGGAGE TRACKING*In the unfortunate event that your bags are misplaced by the airline, BagAssist will initiate a search to locate your belongings and expedite its return.***Ensure your baggage arrives at your destination on time.*BagAssist will locate your belongings and expedite their return to you.*We will pay you $**** per bag if your bags are not returned to you within ** hours.*Add BagAssist*ADD A CAR TO MY TRIP*Reserve a car rental!**Economic or luxury vehicles are waiting for you at your destination.*Get in the driver's seat! Save money and time by renting an affordable car.*Take control and choose the car that's right for you and your family.*Add a car*INCLUDE A HOTEL FOR YOUR TRIP TO CUENCA

GetHuman-matterna did not yet indicate what JustFly should do to make this right.

How GetHuman-matterna fixed the problem
They sent me an email saying they cancelled tyhe reservation--so at least I got an answer.
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Customer service issue
Reported by GetHuman-matterna
May 19th, 2020 - 3 years ago
GetHuman-matterna shared how to fix
Seen by 144 customers so far
Similar issue to 1138 others
0 customers following this
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GetHuman-matterna started working on this issue
May 19th, 2020 3:56am
GetHuman-matterna confirmed the issue is fixed. Hooray!
May 19th, 2020 2:55pm

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