I'm trying to pay my bill online, but the website won't accept my username or password...
GetHuman977387's customer service issue with Just Energy from August 2018
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Account holder name, Account number, and Billing address
The issue in GetHuman977387's own words
I'm trying to pay my bill online, but the website won't accept my username or password. So, I put in my email address as my username, but it said that either my username or password was incorrect. So, I requested to reset my password. It sent a link to my email address. I clicked on the link, got the page to reset the PW. I reset the PW, but it said incorrect when I used my email address & that PW. I always used a username that I created when I set up the account. This is the first time it rejected it. It kicked out that username & required my email address. But when I put the email address in with the PW, the site rejects it.
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