I'm trying to pay my bill online, but the website won't accept my username or password...

GetHuman977387's customer service issue with Just Energy from August 2018

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The issue in GetHuman977387's own words
I'm trying to pay my bill online, but the website won't accept my username or password. So, I put in my email address as my username, but it said that either my username or password was incorrect. So, I requested to reset my password. It sent a link to my email address. I clicked on the link, got the page to reset the PW. I reset the PW, but it said incorrect when I used my email address & that PW. I always used a username that I created when I set up the account. This is the first time it rejected it. It kicked out that username & required my email address. But when I put the email address in with the PW, the site rejects it.
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Just Energy

Customer service issue
Reported by GetHuman977387
Aug 10th, 2018 - a yr ago
I have an issue with Just Energy too
Not resolved
Seen by 4 customers so far
Similar issue to 33 others
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Timeline
GetHuman977387 started working on this issue
Aug 10th, 2018 10:20pm