Journeys.com Customer FAQ
Top Answers & How-to Guides
What is Journeys.com's Phone Number?
The question we are asked most often is about how to talk to Journeys.com customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
Do you have a loyalty program?
Yes, we have a loyalty program called Journeys Rewards. As a member, you can enjoy various benefits and exclusive discounts. Earn points...
Ask any question you have about Journeys.com customer service, get an answer now.
Order Tracking
How do I track my order?
To track your order, simply go to the "Track Order" section on our website and enter your order number and email address. You will...
Shipping Time
How long does shipping take?
Shipping times vary depending on the delivery location and the shipping method chosen. We offer several options to fit your needs....
Returns and Exchanges
Can I return or exchange an item?
Yes, you can easily return or exchange an item purchased from Journeys.com. We understand that sometimes products might not be a perfect...
Return Policy
What is your return policy?
Our return policy at Journeys.com is designed to make the process hassle-free for our customers. If you are not satisfied with your...
Sizing Chart
What is your sizing chart?
Our sizing chart at Journeys.com provides detailed information to help you find the perfect fit. We understand that sizing can vary...
Order Cancellation
Can I cancel my order?
Yes, you can cancel your order as long as it has not been processed for shipping. To cancel your order, please contact our customer...
Loyalty Program
Do you have a loyalty program?
Yes, we have a loyalty program called Journeys Rewards. As a member, you can enjoy various benefits and exclusive discounts. Earn points...
Help me with my Journeys.com customer service issue
Ask any question you have about Journeys.com customer service. We will do our best to get you answers right away.
We look to the Journeys.com issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
Journeys.com issues reported to GetHuman