Journeys.com Customer Service Issues

Good evening, I hope all is well. I recently ordered two pairs of shoes, a pair of orange Converse low-top sneakers, and Vans. Unfortunately, the orange Vans arrived slightly damaged, with skid marks on the top white part. The packaging seemed unprofessional as it arrived with an open box, shoes out of place, and messy glue marks. The package and the shoes' outside were dirty, and even the package slip was affected. The box also arrived slightly damaged, with a dent on one side. Despite this, the Vans shoes themselves appear to be okay. The Journeys stores near me in New York are closed, so I am uncertain how to address this issue.

On September 12, [redacted], I visited Journeys Westgate Mall in Spartanburg looking for Vans black Simpsons Homer and Bart shoes in size 10.5. They didn't have them in store, so they placed an order. When the shoes arrived on Wednesday, they were a different kind, and I wasn't informed about their unavailability. This was a gift for my grandson's birthday on Saturday, September 19, [redacted], and he was very disappointed. I spoke with Lauren on September 16, [redacted], who mentioned that for expedited overnight delivery, orders needed to be placed by 10 am, but Journeys opens at 10, making it impossible to meet the deadline. Lauren offered a $10 gift card that would be emailed in a few days, but I don't think it's sufficient to make up for the mistake. Lack of communication via email or phone to resolve the issue has left me extremely dissatisfied, as well as my grandson. I would appreciate your help in addressing this matter. Thank you.

I ordered three items from your store. Two of them arrived without any issue. However, the third item, a pair of Vans sneakers for my daughter who made the honor roll twice, did not arrive. I tracked the package with FedEx and got frustrated when it didn't show up. I contacted FedEx customer service and they mentioned that there was an issue on your end. I really want my daughter to get her shoes as they are a special gift for her achievements. Thank you.

I was sent the incorrect product and had an unpleasant chat experience while trying to resolve the issue. I was informed that to return the wrong item, I need to either visit the store or wait for up to 4 weeks for a return label. I spent over $[redacted] on my order and now I'm being asked to handle the replacement process or endure a lengthy wait, which is frustrating. I paid for the product and shipping, and this situation is disappointing and inconvenient. I really need my correct order, and making a long trip to get the right shoes is extremely inconvenient for me.