I ordered fabric and thread on-line for in*store pick-up on ****. Received no response...

GetHuman-redcabo's customer service issue with Joann.com from May 2020

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The issue in GetHuman-redcabo's own words
I ordered fabric and thread on-line for in*store pick-up on ****. Received no response to my inquiries regarding the dwindling supplies of this fabric showing on-line as the days stretched out. Finally on **** I received a text stating my order was ready for pick-up and also an email stating that * out of * items ordered were no longer available.*Joann charges your account when the order is placed and then if there is a delay they remove the charge. It is my belief that corporately their system for on-line orders with curbside pick-up during COVID ** store closures was flawed. If they could not keep up with orders they should have shut them down temporarily or had corporate fill them and send with free shipping. It is my theory that they prioritized corporate face mask making and let individual customer service fall off a cliff. No explanation and no apology and only one update in almost a month. Then once it was ready a message was left asking if I wanted it and saying they would cancel if not picked up in * days. Suddenly they were in a hurry. They discriminated against people who could not get to the store (or were high risk for COVID ** complications) once it was Re-opened limited hours to buy fabric in person. This kept Individual crafters from making masks to use and donate. Sadly they have lost a faithful customer but have met their corporate face mask donation goals.

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Joann.com

Customer service issue
Reported by GetHuman-redcabo
May 30th, 2020 - a year ago
Not resolved
Seen by 18 customers so far
Similar issue to 425 others
0 customers following this

Timeline

GetHuman-redcabo started working on this issue
May 30th, 2020 3:04am