Jetblue's information regarding carry-on luggage is extremely confusing. The only speci...

GetHuman-lepire's customer service issue with JetBlue from March 2021

Help with my JetBlue issue
The issue in GetHuman-lepire's own words
Jetblue's information regarding carry-on luggage is extremely confusing. The only specifics they have listed is if you booked your flight in late Feb. for travel in or after late July. Neither of these apply to us. We booked a week or two ago and are flying on June ** and ** this year. We need to know the carry on policy for those dates. Most of what I see indicates that we get a personal bag and a carry on for free. However, some of the write-ups on their website indicate a charge for the carry-ons. We need to know what size luggage to purchase and whether we carry on or check will make a difference. I've been on hold with them forever and tried emailing them directly with no response.

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Customer service issue
Reported by GetHuman-lepire
Mar 22nd, 2021 - 2 months ago
Seen by 11 customers so far
Similar issue to 3315 others
0 customers following this
Items needed
Name on ticket
Booking reference
Email address on the account


GetHuman-lepire started working on this issue
Mar 22nd 5:55pm
GetHuman-lepire confirmed the issue is fixed. Hooray!
Mar 22nd 10:50pm