My Wife and I flew to Denver on United, switched to Jet blue, on to Boston, then to Orl...

GetHuman3788883's customer service issue with JetBlue from October 2019

Help with my JetBlue issue
The issue in GetHuman3788883's own words
My Wife and I flew to Denver on United, switched to Jet blue, on to Boston, then to Orlando,,Our luggage stayed in Denver because of our fault!, We got to Orlando, no luggage! We went into JetBlue luggage Claim office in Orlando, the entire staff comforted us, made us feel at home, found our luggage in Denver, United offered absolutely no help, your Jet blue folks in Denver went to United, retrieved our luggage, got it on a flight that day to Orlando for us! WOW,,,! Jetblue has an absolutely amazing team and we are lifelong customers now! , We are so very impressed with especially the Orlando office, We are country folks that don't fly much, lost in the airports of the world, and your folks took us in and made us feel welcome, and fixed everything quickly. Our flight confirmation was GAVWZN on October **th ****. I wrote down all their names in the office to pass on to you,but I am home now and can't find the list, but I remember they said their supervisors name was Roberto, in the office was about * gals and * man,,fantastic people,,, ! I feel terrible that I lost that list, I was however able to get them a few dozen doughnuts the following day, that's not enough tho,, they are employees that JetBlue should be very very proud of!!!! Please let them know from the head office that what they do is very impressive, and very appreciated! If any of them ever get to our small town of Vernal Utah, they are welcome to stay in our home! Thank you JetBlue for taking great care of us!*Sincerely,*Derk and Alicen Hatch

GetHuman3788883 did not yet indicate what JetBlue should do to make this right.

How GetHuman3788883 fixed the problem
Emailed the compliment to JetBlue offices hoping the baggage claim office in Orlando will get some well deserved praise!
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JetBlue

Customer service issue
Reported by GetHuman3788883
Oct 18th, 2019 - 3 years ago
Fixed
GetHuman3788883 shared how to fix
Seen by 3 customers so far
Similar issue to 4379 others
0 customers following this
Items needed
Name on ticket
Booking reference
Email address on the account

Timeline

GetHuman3788883 started working on this issue
Oct 18th, 2019 4:17pm
GetHuman3788883 confirmed the issue is fixed. Hooray!
Oct 18th, 2019 4:17pm

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