Hello, **I was booked on and took Jetblue Flight **** from JFK to ORD today. It was sc...

GetHuman-jimcelro's customer service issue with JetBlue from February 2019

12 views | 1648 similar | 0 following
Help with my JetBlue issue
Next: our robot will wait on hold for GetHuman-jimcelro to get a JetBlue rep on the line!
Always use the GetHuman Phone to call JetBlue. We wait on hold and get a rep on the line for you faster and for free!
First: share to improve GetHuman-jimcelro's odds
Strength in numbers! Companies respond better when others are watching.
The issue in GetHuman-jimcelro's own words
Hello, **I was booked on and took Jetblue Flight **** from JFK to ORD today. It was scheduled to depart at *:** AM and it did not get into the air until **:** PM.**There, i experienced a four hour delay due to mechanical problems with the incoming aircraft from.Buffalo. We had to wait for a plane from Boston. There were multiple gate changes from gate * to gate * to gate ** and multiple stories on what caused the delay. Customers want honesty and transparency.**I called the airline to provide feedback on this disappointing experience. The customer agent that i interacted with was helpful, patient, courteous and kind.**Please note the TV screen for showing movies did not work at all during the flight. I asked Jonathan the flight attendant for his help and he never did. He seemed to have somewhat of a negative or our attitude. Another disappointment.**I did receive an email from Jetblue indicating that there would be compensation. However, a fellow passenger on the plane indicated that he had received confirmation that his airfare would be refunded and I want mine refunded as well. i experienced the same inconvenience.**Please advise on how Jetblue will resolve this issue. i have high expectations with Jetblue, an airline with a good reputation and known for its good customer service.**Additionally, as I was leaving the plane, the pilot was chatting with the flight attendant. Given the circumstances, it would have been nice to hear " thank you", "have a nice day" or some parting greeting. There was no acknowledgment!

GetHuman-jimcelro did not yet indicate what JetBlue should do to make this right.

How GetHuman-jimcelro fixed the problem

We are waiting for GetHuman-jimcelro to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get JetBlue's attention and get better help faster. Tap below to get started.
Having JetBlue issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-jimcelro fixes it.
This email address isn't valid

JetBlue

Customer service issue
Reported by GetHuman-jimcelro
Feb 24th, 2019 - 2 years ago
Not resolved
Seen by 12 customers so far
Similar issue to 1648 others
0 customers following this
Items needed
Name on ticket
Booking reference
Email address on the account

Timeline

GetHuman-jimcelro started working on this issue
Feb 24th, 2019 9:55pm

Moving? Set Up Services in 1 Call

Our free concierge service can find the best deals across telecom providers in your new zip code and making sure your services arrive on the same day. Talk to a live person seconds from now who can do price comparisons for you and get a date that works for you!

Call anytime: 888-959-6783Our concierge is unaffiliated and therefore able to compare deals (and schedule) across many companies