Hello Jet Blue,**I am writing because of a horrible experience that I had with your air...

GetHuman-msakjoh's customer service issue with JetBlue from August 2018

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The issue in GetHuman-msakjoh's own words
Hello Jet Blue,**I am writing because of a horrible experience that I had with your airline last fall that I wish to complain about and resolve. Perhaps, you are wondering why I would take this long to complain if my experience was so bad. Well, I will tell you exactly why. I look forward to being satisfactorily compensated and seeing a positive resolution to my issues immediately.**Last November, my father died. We were very close. Due to the sudden nature of his death, I spent two days driving from NYC to lower Alabama for his funeral. I was also the executor of his will. As such, I needed to remain in the South for three weeks to take care of his last wishes and the various legal matters associated with his death. Unfortunately, within hours of my return, my grandmother also died. I chose to fly back on November **th on your airline to be with my family again for her funeral. **I was still quite distraught from my father's death at the time of this trip. My ticket number for the flights was: **************. I brought one small personal item about the size of a purse and a backpack as my carry on item. That was all of my luggage, however, I was hassled by airport security and the flight crew for every single flight because I wanted to keep my luggage with me on the plane rather than have it checked in any manner. At that time, it was like my security blanket offering comfort* also I needed to move with speed to return home. In my connecting airport in Ft. Lauderdale, I nearly missed my flight because I had to walk between terminals (it's a very long ways especially when the shuttle bus doesn't come and there are no signage) and because the security crew checking baggage decided to take a long break and were extremely rude to me. I broke down in tears because had their delays continued and caused me to miss my flight I would not have been able to reach my destination in Tallahassee* I would have been simply stuck hours away from my family because of the airport staff's incompetence and rude behavior. Furthermore, even though I told all of the security and airline crew that I had just lost my father and was going to Florida for my grandmother's funeral, they were completely insensitive to my emotional state. You really shouldn't even call Silver Airways your partner airline because it's NOT Jet Blue!! And trying to compensate such poor customer service for a multiple hour flight with only a * ounce bottle of water and no snacks is extremely lame!! My point is that I just made my flight with start-to-finish horrible service that lacked any sort of humanity or compassionate touch at a such a sensitive time in my life. The return flight on December *th was no better either* it was just a repeat of bad customer service with the same hassles.**Aside from wanting to complain and be compensated, know that I will no longer recommend your airline!! The lack of humanity was ongoing and terrible! You really fell short of your Customer Bill of Rights which states, "Above all else, JetBlue Airways is dedicated to bringing humanity back to air travel. We strive to make every part of your experience as simple and as pleasant as possible." You failed JetBlue big time!!! There was no humanity, and only now after some months have passed and I am less emotional from the trauma of these deaths and I able to complain and share these experiences with you. What are you going to do to compensate me for such awful service? What are you going to do to bring "humanity back" to me personally after such a huge fail on your part?**Sincerely,**Amanda Kay Johnson ****-***-****
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Customer service issue
Reported by GetHuman-msakjoh
Aug 26th, 2018 - 4 mons ago
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GetHuman-msakjoh started working on this issue
Aug 26th 2:09pm