JetBlue Customer Service Issues

On October 1st, I boarded flight [redacted] from Fort Lauderdale after requesting wheelchair assistance due to my disability. A staff member, Daniella, was assigned to assist me, but she walked away without explanation. When confronted, she made offensive racist remarks towards me. I reported this to a manager who had another employee, Joseph Celius, help me. It is important for Daniella to realize that discrimination is unacceptable. I believe Jet Blue needs to address this issue promptly. Please contact me at [redacted]. Thank you. - Mrs. Pearson

On Friday, February 12th, my travel experience from Buffalo to JFK was disrupted due to a snowstorm, causing me to miss my connecting flight and endure a 12-hour layover. I sought refuge in the Air Space lounge, where a helpful young lady with curly black hair suggested I explore the city during my wait. Trusting her advice, I left my carryon in their care. However, upon my return, TSA officers were inspecting my bag and scolded me for leaving it unattended. Despite explaining the situation, the situation escalated, with the manager being particularly stern. During the flight, I encountered issues with the on-flight entertainment and experienced poor service when requesting an additional snack from Jaclyn. Upon landing, I forgot a bag under my seat and had to navigate through a challenging process to retrieve it. The security encounter was uncomfortable, with a disrespectful agent criticizing my outfit. Upon finally reuniting with my bag at the gate, I discovered several souvenirs missing. This experience, marred by confusion and mishaps, was certainly a nightmare for any traveler.

We flew with Silver Airways, JetBlue's sister company, on a flight arranged through your service. Unfortunately, the flight was delayed by about 3 hours, causing us to miss our connecting flights to Orlando, JFK, and finally Syracuse. The agent we spoke to confirmed it was not related to weather. Despite her efforts, she was unable to secure us another flight. All hotels linked to the airlines were fully booked due to Spring Break. We decided to fly to Orlando from Fort Myers in the hopes of finding available accommodation. Upon reaching Orlando, we approached the JetBlue counter for help. Thankfully, they provided us with a courtesy hotel voucher for a discounted rate, considering the disruptions we faced on our journey.

I am reaching out for assistance. My wife recently lost a child, and I urgently need to change my flight from Charlotte to Boston for the birth of our son tomorrow. Despite multiple attempts, I have been unable to secure an earlier flight. I am a loyal JetBlue customer and have booked with them on numerous occasions. My budget is limited to $40, and I am willing to do whatever it takes. Please, I implore you to assist me in any way possible. A mere second could make a world of difference for me at this moment.

This morning, I was booked on JetBlue flight [redacted] from PIT to FLL. I arrived at TSA with plenty of time before departure but couldn't access my boarding pass on the JetBlue app. I went to the check-in desk where Leslie and her supervisor informed me the flight closes 35 minutes before departure, not 15 as I thought. They rerouted me through Boston, causing a 9-hour delay. I'm a frequent traveler and was unaware of this 35-minute policy for mobile boarding passes. I urge JetBlue to communicate this clearly to passengers beforehand. I am requesting a refund for my ticket and compensation for the inconvenience. Clive F. Confirmation BAMXAC True Blue # [redacted]

Hello, I traveled on JetBlue Flight #[redacted] on Feb 24, [redacted], departing from Los Angeles, CA (LAX) to New York, NY (JFK). My return flight was in coach class. Unfortunately, I do not have the details for my flight from New York to Los Angeles. I booked the tickets close to the departure date due to short notice from my employer. For reimbursement purposes from my former employer, Albert Einstein College of Medicine, I need confirmation that I traveled in coach class for both flights. The total cost of the round-trip flight was $[redacted].29. As per JetBlue's policy, there is no distinction between ticket classes. Can you please provide an email confirming my flight details for reimbursement? Any clarification to show that the ticket cost was not excessive would be greatly appreciated. Thank you, Nelly Edmondson Gupta

Hello, I flew round-trip from NYC/JFK to LA/LAX and back between February 22 and February 25, [redacted]. My return flight was JetBlue Flight #[redacted] on February 24, scheduled for 4:50 PM but was delayed. I need to prove to my former employer, Albert Einstein College of Medicine, that I traveled in coach class, not business or first class. JetBlue does not differentiate between ticket classes. I booked my flight just a few days before departure for $[redacted].29 due to receiving last-minute permission for the trip. I require an email from JetBlue confirming these details to claim reimbursement. Thank you for your assistance. Nelly E. Cell: [redacted] Home: [redacted]

Dear JetBlue, I hope this message finds you well. I am writing to share my recent experience on JetBlue Flight [redacted] from the Dominican Republic to New York JFK. While the flight from DR to New York went smoothly, we were unexpectedly diverted to Maryland due to New York's weather conditions. Unfortunately, after landing in Maryland at 7:30 pm, we were left waiting on the tarmac until 11:30 pm before deplaning. The lack of communication during this time was frustrating, and some of the flight crew, including a crew member who might have been the chef, displayed poor attitudes. The conditions inside the plane were uncomfortable, with unusual smells and poor air circulation. Upon deplaning, we encountered further issues with the lack of JetBlue representatives and communication from the ground personnel. It was only at around 12:30 am that a JetBlue agent arrived, citing understaffing and delays in handling baggage. The overall experience was disappointing, and I believe JetBlue could improve by having a more responsive team in place for such situations. Additionally, it was unclear why we couldn't depart for New York sooner once the weather improved. I suggest that on domestic flights, passengers should not be kept on the aircraft for more than 3 hours, and on international flights, not more than 4 hours. I hope this feedback can help JetBlue enhance its customer service in the future. Thank you for your attention to this matter. Sincerely, Norbert Chrostowski

I contacted Singapore Air after JetBlue rejected my request to transfer miles. I flew on JetBlue and Singapore Air in April [redacted] but had trouble adding my TrueBlue number. I need the points transferred to my JetBlue account, not my KrisFlyer account. Please assist in moving the points. Thank you. Theresa M. C. [redacted] JetBlue TrueBlue #[redacted] Singapore KrisFlyer #[redacted]

Hello, my name is Alyssa Joseph. I encountered an issue when I arrived at JFK for my flight to the Dominican Republic, only to be informed that I couldn't board due to my passport having been used too frequently. This situation has left me frustrated as I lost money on a non-refundable hotel booking and I am currently unemployed, so the financial loss is significant. I am disheartened by this incident since my passport was still valid until October 30, [redacted]. This rule regarding passport usage preventing travel seems unjust and I hope this matter can be addressed as it has caused me financial strain. The staff's lack of empathy towards my situation only exacerbated my disappointment.

I am Trushna Patel, and I recently flew back to the United States from India on June 5th. During my journey with connecting flights from Ahmedabad to Pittsburgh via Dubai and Boston, I encountered an issue with my luggage. Upon arrival at Pittsburgh Airport, only my handbag arrived, and my two checked bags were missing. Despite filing a report and waiting for 3 days, the airline has been unable to locate my bags. I am disappointed with JetBlue's handling of the situation and their apparent lack of care regarding my missing luggage. I am eager to receive a response from them and have my missing bags returned promptly.

Today, on June 17 - Father’s Day, I encountered a troubling experience while traveling. I had a ticket booked for a flight to New York at 9:37 in the morning. Being an amputee due to diabetes and having hypertension, I rely on a wheelchair. Despite other passengers in wheelchairs being assisted onto the plane, I was left unattended. Feeling neglected, I approached customer service only to be met with rudeness from an employee named Mercurous who informed me that I had missed my flight because it was late. This incident left me feeling disrespected and invisible. I hope to address this issue and seek understanding of why I was not helped like the others.

During our journey back from Aruba on flight [redacted] on 7/1/18, my daughter and I faced significant delays due to unexpected maintenance issues on the plane. This delay caused us great concern as maintenance staff repeatedly accessed the cockpit and seemed troubled. Upon speaking with a pilot, we learned the plane had numerous issues that were not standard. Despite our fear, we trusted the pilot's reassurance that it was safe to fly. However, as we took off, we experienced alarming engine sounds and smells, along with a sudden drop in altitude and speed. In a panic, we prayed for safety until the pilot resolved the issue by adjusting the landing gear. Our anxious journey ended safely at JFK, where we mistakenly left our garment bag. Despite the exhaustion and stress we endured, we now face the additional inconvenience of either retrieving it ourselves or paying $70 for delivery. Considering the distress and disruption caused by these events, we believe some form of compensation is warranted.

I experienced a troublesome flight from Orlando to Newark on June 28, [redacted], with Flight [redacted]. Unfortunately, the flight was plagued by multiple delays, gate changes, and lack of communication from Jetblue. The situation escalated, resulting in confrontations and passengers being removed for misconduct. The chaos and confusion caused distress for my daughter, myself, and my friends. While I understand that delays can happen, being kept uninformed for 4 hours and witnessing such hostilities is unacceptable and unprofessional. I believe some form of refund is warranted due to the disrupted and disorganized nature of the entire flight experience. Thank you. - Melissa Y.

As a devoted JetBlue World Elite cardholder who exclusively chooses JetBlue for travel, my recent experience booking three flights online was extremely frustrating. The website encountered technical difficulties, forcing me to contact customer service where long wait times and the need to spell out information compounded the issue. Unfortunately, I was unable to purchase insurance for the flights, a problem now that I am unable to take the trips due to starting a new job. Facing losing the money spent without insurance, I am seeking a refund or flight credit. Given my loyalty to JetBlue and the inconvenience faced while trying to book, I believe some form of compensation, like flight credit, is warranted. Any assistance you can provide in resolving this matter would be greatly appreciated. Thank you for your attention to this issue.

Hello JetBlue team, I recently flew from JFK to SEA on flight [redacted] in Mint class. The flight was fantastic despite a one-hour delay due to weather. The service, food, and seats were excellent, and I arrived home feeling refreshed. I did have one suggestion regarding the entertainment system. While the tv screen was great, the software running the movies was glitchy. Throughout the flight, I watched four movies, but the progress timeline wouldn't disappear, blocking the subtitles during non-English parts. Additionally, the progress marker jumped around frequently, making it necessary to rewind/fast forward to resume watching. Sometimes it even took me back to the movie catalog, starting from the beginning. This issue was a bit frustrating and detracted from an otherwise wonderful experience in Mint class. I wanted to share this feedback with JetBlue to potentially improve maintenance procedures and ensure future passengers don't encounter the same problem.

Good morning, I am requesting a refund for 4 tickets on JetBlue Flight B6102 from JFK to BUF on 07/25/[redacted] at 6:38pm. The flight was canceled by JetBlue at the airport. Our rescheduled flight for July 26th at 2:29pm is not feasible due to our challenging experience. Therefore, I opt for a refund instead of taking the rescheduled flight. Passengers and ticket details are as follows: 1. Sunil Kumar Gopalakrishnan - PNR: PZCCQU 2. Manju Sunil Sunil - PNR: PZCCQU 3. Nitin Sunil Pillai - PNR: PZCCQU 4. Roland Habich Bangera - PNR: PAVQQK Please refund the tickets to my MasterCard ending in [redacted], the card used for the purchase. Thank you, Sunil Gopalakrishnan

Hello, My name is Svital Gujarati, and I filed a missing baggage report for my red cabin luggage with JetBlue at Roncester airport in New York (ROC) on July 29, [redacted]. My Report number is CBAB[redacted]07 and the file reference number is CBSB618241. Despite my bag being traced to Abu Dhabi airport and sent to JFK via Etihad Airways flight EY103 on July 31, [redacted], it has not yet reached Roncester airport as scheduled on August 1, [redacted]. I have important documents in the luggage, and despite multiple calls to JetBlue for updates, I have not received any information. It has been almost four days since I registered the complaint, and I am frustrated with the lack of progress. I kindly request prompt assistance with this matter. Email: [redacted] Contact: [redacted]

Last Friday, July 27, [redacted], my underage sister's flight (purchased on my credit card) was canceled by JetBlue for the second time. In the first instance, I managed to change the arrival airport, preventing a major inconvenience. However, the subsequent cancellation had my sister's travel plans disrupted once more. Her flight details are as follows: Madison Beckford JetBlue Flight #[redacted] 7/24/18 MCO to LGA Confirmation: LPWTED Initially canceled, later airport change. JetBlue Flight #[redacted] 7/29/18 Confirmation: LPWTED LGA to MCO Second cancellation. As a loyal JetBlue passenger, I have always had a positive experience until this recent setback. I was promised compensation for the disruptions caused but have not been contacted yet. I am now reaching out to request a suitable resolution. I have a flight scheduled at the end of the month that I need to cancel, and I kindly ask JetBlue to waive the cancellation fee, refund my payment, or credit my true blue account. My upcoming flight details are: Lucien Beckford Confirmation #: ZTJDZZ E-ticket #: [redacted][redacted] I trust that JetBlue will consider my request for compensation and take appropriate action.

My flight was initially set for 9.45pm but was delayed multiple times without warning until it was rescheduled for 5am, causing confusion and inconvenience. Although I arrived at the airport at 5pm on Aug 2, the long delays led me to request a flight change to Aug 4. However, when I tried to collect my baggage, I was informed it was already checked in for a flight to SFO via [redacted]. After attempting to reschedule for Aug 2 again, upon reaching SFO on Aug 3, my luggage was not at the counter. Jet Blue staff said it was in JFK and would be delivered by 10pm on Aug 3. Despite ensuring my details, upon contacting Customer Care, I was informed it wouldn't be delivered due to an incorrect number. These consistent issues and lack of communication have caused significant stress and frustration, particularly with a perceived different treatment possibly due to being a non-citizen. I am hopeful for a resolution and fair treatment moving forward. Best, Anita Rai