we have a Jabra *** pro headset with ehs cable connected to a Cisco **** phone. User is...

GetHuman631753's tech support issue with Jabra from April 2018

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The issue and preferred resolution, in GetHuman631753's own words:
we have a Jabra *** pro headset with ehs cable connected to a Cisco **** phone. User is on a call and then putting caller on hold by pressing the multifunction button for *-* sec. *st caller does go on hold but it does NOT release the incoming call. User manual for this headset indicates that this feature is not supported by all phones. Do you know if a Cisco **** will support this, or if there is a feature that needs to be activated on server to allow for this?
I trust that Jabra will make this right and come up with a resolution that is fair.
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Jabra

tech support issue
Reported by GetHuman631753
Apr 26th, 2018 - 3 mons ago
I have an issue with Jabra too
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Seen by 1 customer so far
Similar issue to 13 others
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GetHuman631753 started working on this issue
Apr 26th 5:54pm