How Do I Get Device Support from Jabra?
If your product is not covered in the warranty, you may contact the support team. The best way to contact Jabra is on the phone. You will be connected with a customer support agent who may help you get the help you need. Explain the problem you are experiencing and the type of help you hope to receive. You may need to make a few calls before getting the relevant help.
Jabra makes it very easy for you to get support with your device. With their warranty, they strive to solve any problems that you may be experiencing with your device fast and efficiently.
If your device is not covered by the warranty, you can find support online. You may also contact the Jabra support team and inquire about your specific problem.
Claiming Your Warranty
In-Warranty Returns
Jabra tries to solve your problems as soon as possible. Their help desk has solutions to some of the most common problems. If you can't find a solution on the help desk, contact the support team and ask for help. If your device is covered by a warranty, the support agents may help you claim it. When claiming your warranty, you must be able to provide proof of purchase.
One-Year Limited Warranty
If you purchased your item from an authorized reseller, it will have a one-year limited warranty. Based on the warranty, your Jabra device should be free of defects in workmanship and materials.
Additional Two-Year Dust-and Water Resistance Limited Warranty
This warranty only applies to certain Jabra devices. In addition to the limited one year warranty, this warranty protects your device against failure resulting from exposure to dust and water. The warranty is activated from the date you purchase your product.
Additional Two-Year Dust-and Sweat Resistance Limited Warranty
In addition to your one-year warranty, this warranty helps protect your device. It covers your device against damage resulting from exposure to dust and perspiration. It is applicable from the time you purchase your product when it is registered with Jabra through the Jabra Sound + application.
Additional Three-Year Limited Warranty Against Sweat
This warranty applies to certain Jabra devices. It covers your product from failure resulting from exposure to the effects of perspiration. You can claim the warranty if you have proof of purchase and if the product is registered through the Jabra Sport Life application. The warranty becomes effective from the date of purchase.
If your device is covered in the warranty, Jabra may repair or replace it. That decision is at their sole discretion. If it is not practicable to repair your device or replace it, they may give you a refund. A repair or replacement will not alter the terms of your warranty. It does not extend your warranty period.
If you want to claim your warranty, you must contact the support team or an authorized dealer from which you bought your device.
Return the device in its original packaging. If you don't have it, use packaging that offers a similar amount of protection.
You need the following when presenting your claim;
1. The faulty product
2. Why you wish to return it
3. Your proof of purchase which clearly shows the name and address of your dealer, the product type, and the date you purchased it
If your product is repaired, it may have used components. Some of them may have been reworked. All the components are of high quality. Your replaced components no longer belong to you.
The warranty does not cover you if you purchased your product for resale. It does not apply to open box purchases.
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