I have been charged a $**.** late fee for the month of May, but I never received a bill...

GetHuman-madi_gg's customer service issue with JCPenney Card Services from June 2018

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The issue in GetHuman-madi_gg's own words
I have been charged a $**.** late fee for the month of May, but I never received a bill for that month in the mail. But I did make a $*** payment last month.
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JCPenney Card Services

Customer service issue
Reported by GetHuman-madi_gg
Jun 1st, 2018 - 5 mons ago
I have an issue with JCPenney Card Services too
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Seen by 1 customer so far
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Items needed
Account holder name
Billing address
Date of birth
Last 4 digits of Social Security number
Timeline
GetHuman-madi_gg started working on this issue
Jun 1st 6:46pm