I have been charged a $**.** late fee for the month of May, but I never received a bill...

GetHuman-madi_gg's customer service issue with JCPenney Card Services from June 2018

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The issue and preferred resolution, in GetHuman-madi_gg's own words:
I have been charged a $**.** late fee for the month of May, but I never received a bill for that month in the mail. But I did make a $*** payment last month.
I trust that JCPenney Card Services will make this right and come up with a resolution that is fair.
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JCPenney Card Services

Customer service issue
Reported by GetHuman-madi_gg
Jun 1st, 2018 - 3 mons ago
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Items needed
Account holder name
Billing address
Date of birth
Last 4 digits of Social Security number
Timeline
GetHuman-madi_gg started working on this issue
Jun 1st 6:46pm