Yesterday (******) I returned some purchases*(*) that I had ordered online to the neare...

GetHuman-caross's Return order issue with JC Penney from April 2019

Help with my JC Penney issue
The issue in GetHuman-caross's own words
Yesterday (******) I returned some purchases*(*) that I had ordered online to the nearest JCP (Mt. Sterling, KY) The lady credited to my JCP Account.*I believe I already have most or all my account paid. So if I choose to re-order something else how do I go about this to use that credit?*These returns were made because they did not fit us. Beautiful & well made. No complaint.

GetHuman-caross did not yet indicate what JC Penney should do to make this right.

How GetHuman-caross fixed the problem
Yes, you did. I re-ordered and charged it.*When my statement comes from account it will show my credit*Or I can call for a check to be mailed. I chose to re-order. I understand it now.*Was making it hard on myself blocking the absorption of the issue.*Thanks for your help in clarifying.Should not have had to bother you.*Thanks again ..
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JC Penney

Return order issue
Reported by GetHuman-caross
Apr 9th, 2019 - 2 years ago
Fixed
GetHuman-caross shared how to fix
Seen by 5 customers so far
Similar issue to 3515 others
0 customers following this
Items needed
Order number
Billing address
Email address on the account
Name on the order

Timeline

GetHuman-caross started working on this issue
Apr 9th, 2019 11:49am
GetHuman-caross confirmed the issue is fixed. Hooray!
Apr 10th, 2019 6:39pm
GetHuman-caross confirmed the issue is fixed. Hooray!
Apr 10th, 2019 6:39pm