I purchased a pair of ANA jeans on July **st. I have always loved the brand and I purch...

GetHuman-tahudak's customer service issue with JC Penney from January 2019

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The issue in GetHuman-tahudak's own words
I purchased a pair of ANA jeans on July **st. I have always loved the brand and I purchased jean jeggings that have flowers embroidered on them. They quickly became my favorite jean, though I could only wear them once every * weeks or so because of dress code at work. The beginning of December (the *st Saturday) I wore them out for the day and when I got home my husband asked if I knee there was a huge split in the seam at the butt. I was shocked! I had not done any activity that would have put strain on the seams, I have several other ANA pants*jeggings in the same size that have held up perfectly for WAY longer. I am SO disappointed! I would like to know if there is any way to get these replaced, since there must have been something defective in the workmanship of this particular pair of jeans. I can send pictures as needed.
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JC Penney

Customer service issue
Reported by GetHuman-tahudak
Jan 9th, 2019 - a mon ago
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GetHuman-tahudak started working on this issue
Jan 9th 5:29pm