JCPenney Customer Service Issues

The JCPenney store in Texarkana, Texas seems to have more employees that need to be fired. There have been incidents in which customers are given unauthorized discounts and deals, often related to opening credit accounts. It appears that some employees in the women's department and even supervisors may be involved in these activities. It is suggested that the store should review security camera footage thoroughly. The writer insists that dishonest practices are widespread and hints at potential discrimination issues as well. Specific employees are mentioned, implying their involvement in these incidents. The writer seems determined to spread awareness about the situation until it is addressed and resolved.

I signed up for a Christmas Holiday discount hoping to shop for my grandsons' clothes, but the amount of daily emails from Penny's has been overwhelming. Each time I check my inbox, there are multiple solicitations waiting for me. While I understand the importance of advertising, the frequency has become bothersome. Trying to unsubscribe only to be told it will take 7-10 days seems excessive in this digital age. I have a solution to stop these emails immediately - marking them as spam. Farewell, Penny's.

Order #2[redacted]-1[redacted] Hello, I'm reaching out because I have encountered an issue with my recent order from JCPenney. I bought a slim-fit tuxedo jacket and pants for my oldest son's prom two years ago, and I was really pleased with the quality and price. Now, my second son is getting ready for his prom and he plans to wear the same jacket, but he needs regular fit pants. On April 5th, I ordered the matching tuxedo pants in a regular fit size 30 by 32, with an expected pickup date between April 12th and 17th. Unfortunately, when I contacted the Freeport Illinois store on April 12th, they said the pants were not ready. Today, on April 17th, I tried to track my order online but couldn't find any information. After a live chat with Barbara, she mentioned that my order was shipped today and would take 4 to 7 business days to arrive at the store. This deviates from the original information provided, and I am perplexed why it takes 10 days for an item to ship. I am incredibly disappointed and frustrated with this situation as my son's prom is approaching, and I am left in a difficult position. Thank you for your attention to this matter. Sincerely, Yvonne A. [redacted]

I have been reviewing my [redacted]-year-old mom's checking account statement and noticed an electronic check (#[redacted]) dated April 1st for $[redacted].65 to Penney's. My mom does not recall making any purchases at Penney's, nor did anyone take her there. She doesn't shop online and does not have a computer. I'm authorized on her account and have asked US Bank to investigate, but they advised reaching out to Penney's for assistance. I would like to follow up with Penney's customer service as suggested. The account holder is Marjorie Gonyea, born on April 4, [redacted].

I was disappointed with the services provided by JC Penney Salon today. My daughter and I visited for hair appointments but encountered issues. The stylist braided my daughter's hair too tightly, causing discomfort. Despite requests, glue was used on her hair and the desired style was not achieved. My daughter was left with a clip holding her hair due to dissatisfaction with the result. My own experience was also unsatisfactory; the stylist did not follow my requests and left tracks visible in my hair. Both of us were overcharged for the subpar service received. We are first-time customers at the Augusta Mall location and the outcome was far from what we expected. We are seeking a refund due to the disappointing results and additional costs incurred. - Michelle and Monica

I had my hair cut today at JC Penney in Christiana Mall, and it was the worst experience. My hair is uneven and a total mess. The stylist seemed unsure of what she was doing, layering the back but neglecting the front. When I asked her about it, she acted like she didn't understand. Then, when I complained to the manager, they didn't seem to grasp the issue. Initially, they wanted to charge me $32 for the horrible haircut, but they lowered it to $22. I asked for my hair to be cut dry, and although the stylist agreed, mentioning it would be challenging, I now see the result is a disaster. I should have left earlier. Now that I'm home and inspecting the damage, I am frustrated. I doubt I will get a refund or even an apology, but I wanted to share my disappointing experience. Thank you for this special treat on Mother's Day; it was truly disappointing.

We bought cellular cordless blinds online about a year and a half ago. Everything was fine until March, when one stopped going up. We couldn't find a repair service locally, so we ended up buying a replacement blind in March, but now that one won't go up either. I spoke with a JCP customer service representative who mentioned there is no warranty, but suggested I speak with a supervisor. I believe this shouldn't be happening with normal use since we don't have kids at home. I think the blinds should be replaced, and if they break again, I won't ask for another replacement. Despite buying them on sale, they were still expensive. I hope you can assist and uphold the quality of your product. Thank you, Kathy and Joseph D., 58 N. Sylvania Ave. Rockledge, PA [redacted].

My order from April 16 has not been delivered. After speaking with customer service yesterday, the issue was supposedly fixed, but I am still unhappy. I did not receive an item that was returned by JCPenney without my notice or permission. The representative advised me to repurchase it, but now it is on clearance at a higher price. I believe the item should be shipped for free as a courtesy. This order was meant for our vacation, and I expect better service. Please send the item mentioned immediately at the clearance price I originally paid. I am also requesting that the shipping fee be waived due to the inconvenience caused by the delay. I expect my entire order to be fulfilled promptly. I have never had issues receiving deliveries at my address before. I need this matter resolved promptly; otherwise, I will escalate it further.

Sending an email to J.C. Penney can be quite challenging. Recent reports of continued losses and store closures are concerning. Improvements in store cleanliness and organization, especially in the messy departments and clearance section, could significantly boost sales. Reintroducing a well-managed shoe department with seating for trying on shoes and addressing issues like handbags being left on the floor would also enhance the shopping experience. While the home section is satisfactory, the availability of individual sheets should be reinstated. These issues, among others, have been frustrating despite my long-time loyalty to J.C. Penney. Customers like me are increasingly drawn to competitors like Target and Kohl’s due to these shortcomings. It’s crucial for J.C. Penney to address these issues promptly and efficiently, including increasing the number of helpful sales associates available on the sales floor.

In March, I visited your Sandy, Utah store to order Vertical blinds for my bedroom's sliding glass door. Despite being informed it would take less than two weeks, it took over three weeks for me to receive the blinds. When they finally arrived, the Valance was missing. After multiple trips to the store, the issue remains unresolved, with no installation date confirmed. Today, I was told the Valance was shipped, but installation details are still unknown. The service received has been frustrating, with blame shifting between staff members. As a loyal J.C. Penney customer since the 1950s, I am disappointed by this experience. Please close my credit card account and provide confirmation. - Michael J. Dimick

During a recent visit to JCP in Rocky Mount, North Carolina, I took my 87-year-old mother shopping for her favorite clothing line, Alfred Dunner. Despite seeing a 50% off deal for the second item, we encountered issues at the checkout. While the two pairs of pants rang up correctly, the blouses did not. One was from the regular department, and the other was from petite, but the signage indicated the discount should apply to both. Despite previous smooth experiences, the cashier missed giving my mom a $27 discount, only providing a 10% military discount. Upon realizing the mistake, we returned to the store, but the associate explained that the blouses didn't qualify due to being different brands or regular vs. petite. Frustrated, I opted to return the $[redacted] purchase and went to Belk, where we found the items at half price plus an additional 20% off. My mom was too tired for a further hassle, so we left. She's not interested in future coupons and has decided not to return to JCP.

This morning, I visited a store in Modesto, CA to purchase Men's Dress slacks and a matching vest for a wedding. However, upon ironing the items, I discovered that the sizes on the hangers did not match the actual sizes of the clothing. When I called the store to address the issue, I spoke with a woman in the men's department who abruptly hung up on me. As someone with extensive retail experience, I am shocked by this unprofessional behavior. The store manager in Modesto should address this matter promptly. I will be returning the items and will not be shopping in this department at the store in the future.

I recently submitted an online application at my local JCPenney store. I've been trying to reach out to the manager to follow up on my application without success. The automated numbers aren't helping. I would appreciate it if you could provide me with direct contact information for the manager so I can inquire about the status of my application. I'm looking to JCPenney for assistance in following up on my application promptly. Thank you.

This morning, I attempted to update my mailing address since relocating closer to my children after the passing of my husband of 54 years. I was surprised to learn that I couldn't change the address as the account was opened by my late husband and I was listed as an additional cardholder. They advised me to close this account and open a new one in my own name. I've been the primary account holder for around 45 years, starting in [redacted]. I wish to keep this account and only update the address. My details are as follows: Patricia A. Hunziker, with my late husband John H. Hunziker, Sr. I'm unable to recall his social security number as my records are packed for the move. My new address is [redacted] Bittersweet Rd., Spencer, IN [redacted], phone number [redacted], and email [redacted] Your assistance is appreciated. The representative at Synchrony was impolite. Thank you.

I am experiencing difficulties with my JCP jewelry purchase and the Lifetime warranty coverage. In September of [redacted], my daughters bought me some fine jewelry at the JCP in Boardman, Ohio, with Lifetime warranties. When I received a bracelet on Mother's Day [redacted], I needed it resized, but the sales clerk initially refused. After some negotiation, she agreed to send it for resizing, but now I've been told there's an $80 charge, which goes against what my daughters were informed about regarding coverage. It's frustrating that I may have to pay for something that should be included in the Lifetime plan. The return policy details should have been clearer, and I feel the customer service I received was not satisfactory. I hope to have the bracelet resized to 7 inches as desired without any additional cost.

I have been contacted by a collection agency claiming to be calling on behalf of your company. Although I used to be a customer of J.C.Penny, I haven't made a purchase in about two years. It appears that my statements were being sent to the wrong address, which I only discovered after receiving a letter from the collection agency. I promptly settled the account once I was aware. Despite this, the latest call states that I owe $[redacted] but can settle for $[redacted]. I have proof of payment on my bank statement. I informed the caller, but he refused to acknowledge it. I am frustrated and contemplating seeking legal advice and will be providing my bank statement to an attorney. Kindly update FMS collection agency on my payment. I have already disposed of my J.C.Penny card and will no longer be shopping at your store.

Last summer ([redacted]), I bought four JCP Home Paige Custom Cut-to-Width Blackout Unfringed Roller Shades for my summer home. Unfortunately, three out of the four shades have malfunctioned due to broken mounting brackets, specifically the spring clutch side. I returned one that broke shortly after installation but the other two failed recently. Contacted JCP Customer Service and the window treatment department on 8/5/19, they were polite but unhelpful. They informed me they do not sell repair parts and advised me to reach out to the roller shade manufacturer. When I inquired about the manufacturer, they were unsure and suggested checking the installation instructions. They pointed me towards two roller shade repair parts websites, but these did not have parts for the Home Paige Brand. I am hoping to find replacement mounting hardware, but it seems like I might have to purchase new shades.

Good afternoon, I wanted to address an issue I encountered at your Bend, Oregon salon. I had a consultation for hair extensions with the salon manager Jessica Long a week ago. We scheduled an appointment for August 30th, and I was required to pay $[redacted] for the hair that same day. However, after considering buying the hair online, Jessica agreed to use the hair I purchased for the appointment on August 22nd. Unfortunately, she later informed me via text that she wouldn't be able to do my hair at all as she no longer accepted clients. This lack of professionalism was unexpected, and I am now left with hair I cannot install. I believe this level of customer service does not align with JCPenney's standards. Cancelling our agreement through a text message was disappointing. I hope we can resolve this matter privately before resorting to a negative public review. Thank you for your attention to this matter. - AS

I was quite disappointed in the online customer service experience I recently had with J.C. Penney. It felt very one-sided with no back and forth communication. If they did try to reach out to me, I am uncertain of how they did so as I never received an actual email. I strongly prefer not to engage with automated phone systems that sound like a robot, which was one of the options I encountered. I will refrain from recommending J.C. Penney to my family and friends for online purchases due to this negative experience. While I enjoy shopping in your physical store, attempting to locate a rug and receiving a response proved to be incredibly challenging.

I recently bought my third mattress from JC Penney within the last two years due to sinking issues. I originally purchased a Serta, but after about two weeks, I returned it and exchanged it for a Sealy. Unfortunately, the Sealy started sinking after about a year and got worse over time. I am currently in the process of replacing it with a Beautyrest mattress, scheduled for delivery this Friday. I hope to not have to go through this experience again. Feel free to email me if you require any additional information.